Technical Support Advisor

Reading - UK

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Company overview:

was created in June 2019 by the merger of the regional leading hosting
providers Combell Group Register Group and TransIP Group.

is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online.

is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and UK and has more than 3000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.

Come as you are
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence we value respect openness and trusted collaboration. We do not tolerate intolerance.

Sustainability
At our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact Check it out on our website.

Why choose Internet Services UK Limited

We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:

A diverse and inclusive culture

A relaxed collaborative atmosphere

Motivational coach-style leadership

Employee perks including an enhanced holiday scheme and a birthday bonus.

What we do

We make succeeding online as easy as it can be for our customers. We:

Provide 5-star rated web hosting services

Keep our products accessible and industry-leading

Offer a diverse range of products to allow customers to grow

Are customer-obsessed offering multi-channel exceptional support

Our values

The five characteristics that drive our behaviours and the heart of our business culture;

We put our customers at the heart of everything we do

Were stronger together and we trust each other to do the right thing

We tell it like it is and keep doors and mind open

We treat each other with respect and regard

Were always thinking whats next

Job description:

We are looking for a motivated pro-active and enthusiastic individual to strengthen our Network Operations Centre team in Reading UK. As Technical support advisor you will be leading all customer and service provider interactions via phone email internal ticket system and face to face. You will be responsible in escalating tickets to supervisors management and other departments as and when required.

You will carry out maintenance of network cabling racking and de-racking servers and other devices reboots operating system and software installations remote hands and troubleshooting attaching KVMs (keyboard video mouse) accompany vendors/customers to appropriate data floor and provide direct assistance.

You will act as the middle person to exchange communications between our customers and other relevant areas of the business thus facilitating information gathering for troubleshooting and assisting our customers.

Key Responsibilities:

Interacting with customers via email phone ticket system and face to face.
Troubleshooting server hardware and connectivity issues.
Working with 3rd party providers to process analyse and resolve customer issues.
Hardware installation (racking/cabling/memory/drives/RAID cards).
Software configuration (operating system installs updates control panels SQL Server).
Manual handling of hardware (servers routers switches etc.).

Skills & experience:

Data centre experience
Server hardware troubleshooting
Helpdesk or technical support
Cabling and networking
Windows and Linux
TCP/IP
Clear written and verbal English
Ability to learn and retain
Excellent communicator
Co-ordinates and prioritises work

Key Competencies:

Analytical troubleshooting
Team working
Attention to detail
Excellent customer service
Self-motivation
Prioritise tasks
Excellent time management
Commendable communication

Technical competencies:

Hardware troubleshooting
Network troubleshooting
RAID knowledge/setup
Linux/ Windows concepts and use

Working hours:

You will be given complete training and support from our offices in Reading. Your training will last up to 3 months during this time you will be working 9am to 5:30pm Monday-Friday. You will then be working in a shift pattern. 4 day shifts from 7am to 7pm followed by 4 days off for 1 month (32 days) then 4 night shifts from 7pm to 7am followed by 4 days off for 1 month.

Right to work:

At any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately we are unable to support sponsorship visas.

Company overview: was created in June 2019 by the merger of the regional leading hosting providers Combell Group Register Group and TransIP Group. is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need ...