Office Service Site Lead

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

The Site Lead - Chicago is responsible for providing leadership operational support client satisfaction and ensuring compliance with TMG best practices. The position acts as the right hand to onsite Account Manager and is responsible for tracking all activities and reporting monthly volume to management. This role is adaptable able to back up various functions and works with the team to proactively identify areas of support.

Responsibilities:

• Responsible for all operations at client site
  
• Learns all aspects of operations and is able to support mail services shipping/receiving hospitality conference center management facilities and customer and client relations.
  
• Respond to inquiries and customer service requests with professionalism expediency and a white glove touch.
  
• Maintain inventory of standard and critical supplies escalating when necessary.
  
• Perform regular inspections of floors; workspaces kitchen and conference areas supply stations and mail areas.
• Partners with Facilities Coordinator and Account Manager when areas are in need of attention and/or repair.
  
• Manage scheduling activities for team and set priorities.
  
• Build relationships with internal and external stakeholders; motivating others while fostering and nurturing collaboration and teamwork.
  
• Communicate effectively throughout all levels and teams in person through email chats and phone.
  
• Track collect and prepare monthly reporting metrics.
  
• Other duties as assigned.

Qualifications:

• HS Diploma or equivalency required; higher education preferred
• Mailroom experience required; leadership experience preferred
• Working knowledge of Microsoft Products including: Word Excel Outlook PowerPoint Publisher and Teams
• Must demonstrate leadership qualities and exceptional customer service skills
• Must be adaptable to a dynamic environment while possessing strong interpersonal skills
• Able to learn new skills quickly
• Flexible and able to juggle multiple and at times conflicting priorities
• Strong initiative required; ability to work independently with minimal direct supervision
• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
• Exhibits superior verbal and written customer service skills
• Maintains confidentiality while working with highly sensitive materials
• Able to walk bend kneel stand and/or sit for extended periods of time
• Able to lift or move 50lbs or greater at times

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