TechOps-DE-CloudOps-Infra Support Engineer Senior

Career Family

Role Type BI Consultant

The opportunity

As a Senior BI Consultant you will be responsible for supporting and enhancing Business Intelligence and Data Analytics platforms with a primary focus on Power BI and Databricks. You will work across global engagements helping clients translate complex data into actionable insights. This role involves day-to-day application management dashboard development troubleshooting and stakeholder collaboration to ensure high data quality performance and availability.

Your key responsibilities

• BI Support & Monitoring: Provide daily application support for Power BI dashboards and Databricks pipelines resolving incidents fulfilling service requests and implementing enhancements.
• Dashboard Development: Design develop and maintain Power BI reports and data models tailored to evolving business requirements.
• Root Cause Analysis: Investigate and resolve data/reporting issues bugs and performance bottlenecks through detailed root cause analysis.
• Requirement Gathering: Collaborate with business users and technical stakeholders to define BI requirements and translate them into scalable solutions.
• Documentation: Maintain technical documentation including data flows dashboard usage guides and QA test scripts.
• On-Call & Shift Support: Participate in shift rotations and be available for on-call support for critical business scenarios.
• Integration & Data Modeling: Ensure effective data integration from diverse systems and maintain clean performant data models within Power BI and Databricks.

Skills and attributes for success

• Hands-on expertise in Power BI including DAX data modeling and report optimization
• Working experience in Databricks especially with Delta Lake SQL and PySpark for data transformation
• Familiarity with ETL/ELT design especially within Azure data ecosystems
• Ability to troubleshoot BI performance issues and manage service tickets efficiently
• Strong communication skills to interact with global stakeholders and cross-functional teams
• Ability to manage and prioritize multiple support tasks in a fast-paced environment

To qualify for the role you must have

• 37 years of experience in Business Intelligence and Application Support
• Strong hands-on skills in Power BI and Databricks preferably in a global delivery model
• Working knowledge of ETL processes data validation and performance tuning
• Familiarity with ITSM practices for service request incident and change management
• Willingness to work in rotational shifts and support on-call requirements
• Bachelors degree in Computer Science Engineering or equivalent work experience
• Willingness to work in a 24x7 rotational shift-based support environment.
• No location constraints

Technologies and Tools

Must haves

• Power BI: Expertise in report design data modelling and DAX
• Databricks: Experience with notebooks Delta Lake SQL and PySpark
• Azure Ecosystem: Familiarity with Azure Data Lake and Azure Synapse (consumer layer)
• ETL & Data Modelling: Good understanding of data integration and modelling best practices
• ITSM Tools: Experience with ServiceNow or equivalent for ticketing and change management

Good to have

• Data Integration: Experience integrating with ERP CRM or POS systems
• Python: For data transformation and automation scripting
• Monitoring: Awareness of Azure Monitor or Log Analytics for pipeline health
• Certifications: Microsoft Certified Data Analyst Associate or Databricks Certified Data Engineer Associate
• Industry Exposure: Experience in retail or consumer goods industries

What we look for

• People with client orientation experience and enthusiasm to learn new things in this fast-moving environment.
• An opportunity to be a part of a market-leading multi-disciplinary team of hundreds of professionals.
• Opportunities to work with EY BI application maintenance practices globally with leading businesses across a range of industries.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.