Operations Manager, Operations

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Join a Team Thats Passionate About Making Lives Better!

At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!

The Operations Manager is responsible for the overall performance and budget of their multiple client groups. They set objectives analyze metrics ensure that the company and staff meet goals and provide reliable efficient support for our clients. They are also responsible for hiring training preparing and motivating their teams to provide excellent service to customers and clients.

What Youll Do:

Work with the President and senior management to ensure the Company vision and core values are integrated into our operational strategies.
Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals/ SLAs are met or exceeded
Understand Client SLAs and contractual requirements to ensure we met objectives
Manage all inventory in line with company requirements
Ensure that all necessary facilities and/or tools are available for use by employees
Approve recommendations for hiring transfer promotion or dismissal of staff as is appropriate
Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated
Develop strong client relationships in a professional and appropriate manner in accordance with the Companys Mission Statement Promise of Performance and Company Policy
Manage all client reporting and internal reporting and billing requirements in a timely manner
Performance manage direct reports and overall team to ensure we grow and develop our talent
Develop strategies to enhance productivity or improve processes and procedures
Prepare monthly forecasts revenue and expenses for portfolios
Motivate staff through established incentive programs or ad hoc contests
Establish work schedules to meet Company and client requirements
Champion company core values and other company programs to engage and motivate our employees
Other duties as assigned

Education

North America - Minimum High School Diploma or equivalent is required

Philippines Minimum of 2 years post-secondary or equivalent is required

Costa Rica No Minimum requirement

United Kingdom No Minimum requirement

Trinidad & Tobago Minimum 3 CSEC passes

English is compulsory in all locations

Experience

2 years experience in an Managing Coach role or equivalent external experience

Certificates/Licenses:

Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions if required

What Were Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) French. Please note that Information security responsibilities are based on role.

Why Join Us

Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!

Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website applying to this position you acknowledge that you have read and understood Bill Gosling Outsourcings and consent to the collection use and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.

Bill Gosling Outsourcing Where your career thrives!

Required Experience:

Manager

Join a Team Thats Passionate About Making Lives Better!At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the glo...