Support Engineer II-Ext AMZ9441998
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer II-Ext
Job Location: Dallas Texas
Job Number: AMZ9441998
Position Responsibilities:
Drive critical complex customer escalations in situations that are technically challenging in collaboration with Engineering Teams. Partner with AWS Service Teams to craft communications helping to identify and remove technical ambiguity. Deliver planned operational communications to customers in accordance with AWS communication tenets and style guides. Provide clear concise and timely communication on work items to relevant internal stakeholders. Build a broad understanding of AWS services service inter-dependencies and customer use cases to improve the customer experience and operational excellence. Facilitate post mortems of operational failures implementing corrective actions and identifying improvement opportunities for existing processes. Design build or collaborate on solutions using automation and self-repair rather than relying on human intervention.
Position Requirements:
Bachelors degree or foreign equivalent degree in Information Science Information Technology Computer Science Engineering Mathematics Physics or a related field and five years of experience in the job offered or a related occupation. Employer will accept seven years of experience in the job offered or a related occupation as equivalent to the Bachelors degree and five years of experience. Must have two years of experience in the following skills: 1) experience with Support Engineering Customer Escalations Technical Communications or similar; and 2) working in technical operations or support-focused cloud infrastructure.
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week 8:00am-5:00pm Salary Range $95600/year to $160000/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
Position Requirements:
- Bachelors degree or foreign equivalent degree in Information Science Information Technology Computer Science Engineering Mathematics Physics or a related field and five years of experience in the job offered or a related occupation. Employer will accept seven years of experience in the job offered or a related occupation as equivalent to the Bachelors degree and five years of experience. Must have two years of experience in the following skills: 1) experience with Support Engineering Customer Escalations Technical Communications or similar; and 2) working in technical operations or support-focused cloud infrastructure.#0000
- Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer II-Ext
Job Location: Dallas Texas
Job Number: AMZ9441998
Position Responsibilities:
Drive critical complex customer escalations in situations that are technically challenging in collaboration with Engineering Teams. Partner with AWS Service Teams to craft communications helping to identify and remove technical ambiguity. Deliver planned operational communications to customers in accordance with AWS communication tenets and style guides. Provide clear concise and timely communication on work items to relevant internal stakeholders. Build a broad understanding of AWS services service inter-dependencies and customer use cases to improve the customer experience and operational excellence. Facilitate post mortems of operational failures implementing corrective actions and identifying improvement opportunities for existing processes. Design build or collaborate on solutions using automation and self-repair rather than relying on human intervention.
Position Requirements:
Bachelors degree or foreign equivalent degree in Information Science Information Technology Computer Science Engineering Mathematics Physics or a related field and five years of experience in the job offered or a related occupation. Employer will accept seven years of experience in the job offered or a related occupation as equivalent to the Bachelors degree and five years of experience. Must have two years of experience in the following skills: 1) experience with Support Engineering Customer Escalations Technical Communications or similar; and 2) working in technical operations or support-focused cloud infrastructure.
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week 8:00am-5:00pm Salary Range $95600/year to $160000/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
Position Requirements:
- Bachelors degree or foreign equivalent degree in Information Science Information Technology Computer Science Engineering Mathematics Physics or a related field and five years of experience in the job offered or a related occupation. Employer will accept seven years of experience in the job offered or a related occupation as equivalent to the Bachelors degree and five years of experience. Must have two years of experience in the following skills: 1) experience with Support Engineering Customer Escalations Technical Communications or similar; and 2) working in technical operations or support-focused cloud infrastructure.#0000
- Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
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