Business Operations Specialist 16860

Role: Business Operations Specialist
Priority Location: Global (South Africa Latin America Philippines)
Working Hours: Monday-Friday Full time 40hrs/week US Eastern Time
Salary Range: Offer starts at $2000/month (The final offer is at the clients discretion and will depend on the candidates interview result skills and experience.)
Type of job: Fully Remote

About the Role: Were looking for a highly capable individual to drive success at a fast-paced AI startup. This role offers exposure to all aspects of the business from product to sales and requires a strong work ethic high intelligence and a passion for building something significant. Youll work closely with the CEO partner with top tech companies and be part of a small high-performing team aiming to build a billion-dollar company. We have a very high bar for talent seeking only the best who are dedicated to continuous improvement and seizing this unique opportunity.

Key Responsibilities:

Strategic Planning & Execution

• Plan and execute high-impact events such as in-person conferences and executive dinners for senior leaders across top companies.
• Manage a portfolio of customer accounts driving retention and growth while building scalable Customer Success systems to support expansion.
• Support go-to-market (GTM) initiatives for new AI products and featuresfrom prospecting and campaign execution to onboarding early customers.
• Collaborate with different departments and Leadership teams to manage projects from concept to launch ensuring timely and quality delivery.
• Support recruiting efforts by sourcing coordinating and managing the hiring process for various roles across departments.

Communication & Coordination

• Manage multiple inboxes and draft professional communications using established SOPs and tone guidelines.
• Oversee scheduling and calendar management for executives customers and internal teams.
• Coordinate with vendors and partners for events ensuring seamless logistics and execution.

Operational Execution

• Track project progress maintain organized task boards and ensure all follow-ups and deliverables are completed proactively.
• Handle administrative tasks such as expense tracking documentation and logistics management with high attention to detail.
• Maintain clear structured documentation and organized shared resources to support efficient team operations.

Research & Synthesis

• Conduct targeted research using AI tools (ChatGPT Claude) to identify vendors partners and best practices.
• Synthesize findings into actionable insights summaries or recommendations to support informed decision-making.

GTM Recruiting & Customer Operations

• Support GTM operations including CRM maintenance (HubSpot) lead tracking and customer coordination.
• Assist in recruitment workflows through ATS management (Shaby) interview scheduling and candidate communication.
• Serve as the first-line liaison for customer and community interactions ensuring timely responses and issue resolution.

Automation & AI Enablement

• Build and maintain workflow automations using tools like Zapier Make and Slack to streamline operations.
• Leverage AI technologies to enhance efficiency reduce manual work and optimize daily processes across departments.

Required Experience & Skills:

• Possesses 15 years of experience in Operations Executive Assistance Customer Success or Project Management.
• Prior experience in high-velocity or founder-driven environments is preferred.
• Demonstrates fluency in written and spoken English and confidence in client and internal communications.
• Highly proficient in modern and innovative productivity tools (e.g. Google Suite Slack HubSpot Notion Ashby Zapier ChatGPT/AI tools).
• Proven record of taking initiative and ownership beyond defined responsibilities.

Application Requirement: As part of your application please provide detailed notes on what aspects of this Job Description resonated with you and explain why you believe you are a suitable candidate. This information should be included in your email response to the Recruiter for the clients review.

Required Experience:

IC