Food Experience Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the worlds largest enterprises to the most ambitious startups - use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

The Stripe Workplace team creates and operates inspiring comfortable and innovative spaces that bring Stripes culture and values to life and provide a foundation for achieving our this role you will be part of the team that supports and builds food programs worldwide from our food philosophy and safety standards to our vendor management and feedback systems. Our team is strategically distributed across all regions but operating as one cohesive unit that shares ownership of our entire global portfolio. To further strengthen our ability to provide real-time partnership across all time zones we are looking for a senior leader as a Food Experience Manager to join us. This role reports to the Global Head of Food and is based in Bangalore.

What Youll Do

As a Food Experience Manager you will be a key architect of our global food programs based in our Bangalore hub but with a worldwide impact.

You will:

• Global Program Builder: As a senior member of the team you will take the lead in designing building and documenting our scalable global playbooks for core operational functions (e.g. vendor QBRs new site launches budget management).
• Drive Global Program Execution: You will be responsible for the successful execution of our global standards across a fluid portfolio of offices which may span multiple regions. Your role is to ensure consistency compliance and high performance regardless of location.
• Synthesize Global Data: You will analyze user feedback and operational data from across our entire global portfolio to identify systemic trends risks and opportunities transforming that data into actionable business intelligence for the whole team.
• Lead High-Stakes Vendor Partnerships: You will manage the relationship and performance of our strategic food service partner(s) ensuring strict adherence to our Statements of Work (SOWs) and leading rigorous Quarterly Business Reviews (QBRs).
• Advise on Global Growth: As a direct partner to the Global Head of Food you will serve as a senior strategic advisor for all new office builds and expansions providing expert input on design and operational readiness no matter the location.

Who You Are

Were looking for someone who is passionate about food and hospitality but thinks like a systems architect for a global product. While deep hospitality experience is a plus we are excited to consider exceptional candidates from diverse operational backgrounds including tech logistics or high-end retail who have a proven track record of building scalable user-obsessed systems.

• You are an expert in creating world-class customer experiences and are obsessed with using scalable data-driven systems to deliver them consistently across cultures.
• You have a proven track record of managing complex multi-unit or multi-regional operations and have experience building a single consistent standard and deploying it across a diverse portfolio.
• You are deeply analytical and data-fluent able to synthesize disparate data sets from multiple regions into a single cohesive strategic narrative.
• You are a first-principles thinker who is energized by questioning industry conventions and building something new.
• You are a natural stakeholder manager able to partner effectively with cross-functional teams like Real Estate Finance and Legal.
• You have direct experience managing high-stakes third-party vendor relationships including contract negotiation and performance management.

Minimum Requirements:

• 8 years of leadership experience building and scaling complex customer-facing operations (e.g. in the food & beverage high-end retail or tech industries).
• Direct experience in concept development multi-unit operations or scaling a service-oriented business.
• Demonstrable experience managing a P&L and using data to drive business decisions.

Required Experience:

Manager