Senior Knowledge Management Specialist

About the role:

Samsara builds solutions that help improve the safety efficiency and sustainability of companies in physical operations. We work across a wide range of industries and customer profiles and are expanding our enablement team to continue empowering our sellers to deliver differentiated value to our customers and meet and beat revenue expectations.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area NYC Metro Area and Washington D.C. Metro Area.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role you will:

• Develop and drive clear content guidelines taxonomy and organization to support the refinement and expansion of the KM library
• Be responsible for project planning coordination and successful delivery within the KM portfolio
• Assist in the development and implementation of knowledge management strategies
• Identify and implement enhancements in our KM processes and technology guided by KM KPIs and industry best practice
• Actively participate in technology-driven initiatives incorporating AI and other innovative solutions
• Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Bachelors degree in a related field
• 3 years of KM experience with a solid foundation in AI platforms dynamic troubleshooting workflows and KM analytics and KPIs
• Proficient in project and program management with a demonstrated ability to manage multiple projects simultaneously
• Proficient in one or more CMS or KMS system

An ideal candidate also has:

• KCS certification or similar knowledge management methodology certifications
• Proficient in Showpad JIRA Confluence Zendesk Tableau or similar tools
• Proficient in support-focused or knowledge-focused AI tech

Required Experience:

Senior IC