Senior Customer Success Manager

Charlottesville, VA - USA

Monthly Salary: $ 70817 - 90732

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role:

Grade Level (for internal use):

The Team:

The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations onboarding new users or supporting global strategic accounts across the corporate segment.

Responsibilities and Impact:

Leadproactiveand innovative customer engagement initiatives in close collaboration withMarketing ProductAccount Management and Sales teams.Cultivate strong relationships with power users and key stakeholders.

Develop specialization in key industry verticals or customer segments. Stay attuned to client businessobjectivesand market trends toidentifytailored solutions.Deliver tailored training sessions (virtual/in-person) aligned to user roles and workflows.

Continuously deepen understanding of Data & Research products and services including new features and offerings.Act as a knowledge resource across the team by sharing best practices campaign strategies and leading special projects or initiatives.

Drive user adoption and product usage growth through targeted campaigns webinars and one-on-one engagements. Maintain strong relationships across user personas.

Analyze and evolve customer profiles within Salesforce capturing key attributes such as departmental use geographic presence and businessobjectives.

Partner with fellow CSMs to evaluate engagement across product areas and accountsaligning onopportunities for coordinated outreach or specialization.

Monitorproduct usage and develop account profiles includinggeographic/departmentalpresence relationship history and business interests to support in the develop of renewal proposals and potentiallyidentifyupsell opportunities

Capture and synthesize client feedback ensuring enhancement requests are routed to theappropriate productstakeholders. Influence product roadmaps by surfacing customer insights and trends.

Evolve the digital customer engagement strategy to scale impact across the userbase. Leverage webinars digital channels automation tools and data insights to drive product adoption.

Leverage CRM and engagement platforms (e.g. SalesforceChurnZero) to plan track andoptimizeclientinteractions and campaigns.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $70817 to $90732. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.

In addition to base compensation this role is eligible for a sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.

WhatWereLooking For:

Basic Required Qualifications:

Bachelors degree

Strong MS office (Word Excel PowerPoint) skills

3-5yearswork experience

Positive proactive attitude and ability to work well in teams

Exceptional skills in listening to clients articulating ideas and complex information in a clear and concise manner

Proven record ofmaintainingstrong relationships with senior members of client organizations addressing their needs andmaintaininga high levelof client satisfaction

Goal and action orientated with ability to organize multi-task and prioritize in a fast-paced environment

Experiencein aconsultative salesor a client facing role (inside sales prospecting sales support customer support) and in dealing with challenging situations

Additional Preferred Qualifications

Bachelors degreein FinanceEconomicsor related field preferred
3-5yearswork experience in the financial services industry and/or in a sales/account management role
Any knowledge ofCRM systems (such as SalesforceChurnZeroSalesLoft) data analytics (Power BI)or research platformswould beadvantageous

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

Required Experience:

Manager

About the Role:Grade Level (for internal use):10The Team:The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations onboarding new...