Customer Success Manager (FresnoSacramento)

Job Title

Job Description

Your role:

• Overseeing the full lifecycle of strategy execution adoption and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem.
• Driving tangible clinical operational and financial improvements by working closely with clinical operational technical and executive stakeholders. Ensuring customers achieve full adoption and optimization of the complete monitoring solutioncovering bedside and transport monitors central stations mobility and notification tools clinical decision support applications and interoperability components.
• Developing and managing a unified data-driven customer success and outcomes roadmap across both strategic partnerships and traditional HPM service models while expanding Philips presence within the account.
• Collaborating with Sales Services and Solutions & Delivery (S&SD) teams to guarantee seamless project delivery and partners with Sales to secure renewals grow existing agreements and transition customers to higher-value offerings addendums and broader Philips portfolio adoption.
• Serving as a trusted advisor linking customer objectives to Philips comprehensive monitoring and enterprise portfolio including diagnostic cardiology software solutions interoperability capabilities and emerging innovations.

Youre the right fit if:

• Youve acquired 5 years of experience in Customer Relationship Management Customer Success Clinical Transformation or similar. Hospital healthcare or med device industry experience is required.
• Your skills include:
  • Strong executive influence and cross-functional leadership.
  • Knowledge of tools such as Salesforce to evaluate manage and present KPIs out to leadership.
  • A deep understanding of hospital networks and workflows. Hospital patient monitoring knowledge is highly preferred.
• You have a bachelors or masters degree in business administration Customer Relationship Management (or equivalent) or 9 years in a similar role. A current Gainsight certification is a plus.
• You must be able to successfully perform the following minimum Physical Cognitive and Environmental job requirements with or without accommodation for this position.
• Youre an excellent written and verbal communicator with proficiency in developing presentations and reports.

How we work together

We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.

This is an field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in CA is $176000 to $201000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills experience business needs geographical location and internal equity.

In addition other compensation such as an annual incentive bonus sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program which includes a generous PTO 401k (up to 7% match) HSA (with company contribution) stock purchase plan education reimbursement and much more. Details about our benefits can be found here.

At Philips it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa now or in the future.

Company relocation benefits will not be provided for this position. For this position you must reside in or within commuting distance to Fresno or Sacramento CA.

#ConnectedCare

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.