Slot Performance Manager

Job Summary:

Manages and directs the overall operations supervision and administration of all Slot Repair operations. The Slot Performance Manager will lead the slot floor installation for the grand opening as well as the ongoing overall repair and maintenance of all slot products and equipment

Qualifications:

• Minimum of one-year supervision responsibility in the Slot Department.
• Must have a working knowledge of all the various types of slot machines/slot products change machines coin wrappers and any other equipment associated with slot repair.
• Must demonstrate organizational skills and have a background in a highly regulated jurisdiction.
• Literate and fluent in English
• Demonstrated ability to communicate effectively both verbal and written
• Strong organizational and analytical skills
• Computer literacy
• High school graduate or equivalent required.
• College degree preferred; however experience may be substituted for education.
• Excellent interpersonal communication team-building and problem-solving skills are required.
• Must have a track record of personally providing excellent customer service.
• Must be willing to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Essential Job Functions:

• Reviews and analyzes all slot data
• Responsible for leading all departmental initiatives related to the casino grand opening including hiring training process/procedure development and product/equipment/supplies acquisition and installation.
• Responsible for leading the Slot Performance operation post opening.
• Develops and assigns responsibilities for each Slot Performance shift supervisor and ensures duties are completed in accordance with company policies procedures and internal controls as well as Federal state and Gaming Control Agency rules and regulations.
• Relates this data to actual machine performance and recommends corrective action.
• Administers the slot data system while analyzing and recommending needed changes or enhancements.
• Monitors and maintains the total logistic requirements of an effective slot repair operation always anticipating the needs of today and the future.
• Maintains an effective training program for all slot repair personnel.
• Maintains an effective control of parts inventories and repair expenditures.
• Conduct Performance Reviews
• Make or recommends wage increases and promotions
• Provides for safety and security
• Handles employees complaints or grievances
• Recommends disciplinary action or disciplines employees
• Supervises and monitors work
• Monitors legal compliance with federal state and gaming laws
• Plans and coordinates special slot performance projects.
• Maintains working knowledge of all local jurisdictional gaming laws (federal state and local) and attendant regulations as well as company internal controls.
• Conducts effective analysis and reporting on slot products to maximize revenue and protect company assets.
• Ensures accurate completion of daily reports.
• Notifies appropriate Leadership of pertinent issues as needed.
• Establish a budget for revenues and expenses and operates within those guidelines.
• Provides outstanding service when interacting with our guests.
• Creates initiatives to improve Team Member experience and employee opinion ratings.
• Sets performance expectations and provides coaching career development planning and operational support for all direct reports.
• Establishes procedures to uphold strict adherence to state regulations and internal controls related to departmental processes.
• Applies Lean principles/techniques (i.e. applies countermeasures for waste conducts daily visual mgt. and participates in kaizen events) to ensure quality and customer service is continuously improved.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member front or back of house should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up look around (head on a swivel); look for opportunities to greet guests and others; please remember that when you are on the floor you are on stage.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read write speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed professional appearance.
• Meets the attendance guidelines of the job and complies with all state federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Physical Mental & Environmental Demands:

• Must be able to stand stoop bend as well as lie on back to work inside the confines of a slot machine cabinet for long periods of time.
• Must be able to push and lift weight up to 100 pounds.
• Must be able to see small objects in poorly lighted areas.
• Responds to visual and aural cues.
• Must have manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust loud noises and bright lights.
• Must possess coordination and manual dexterity to work with power saws etc.
• Must be able to continuously maneuver around casino/hotel as needed.
• Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment. Must be able to speak read write and understand English.
• Must be able to tolerate areas containing secondhand smoke high noise levels bright lights and dust.

Harrahs reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information or marital status. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.