Director, Shared Services

Building on our past. Ready for the future

Worley is a global professional services company of energy chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Were bridging two worlds moving towards more sustainable energy sources while helping to provide the energy chemicals and resources needed now.

Position level summary:

Responsible of the Shared Service Centre operations located in Colombia and work collaborative with Global SSC tower leads (Finance I&DD People Assurance Legal and Inside Sales) to ensure the alignment with the global Shared Services strategy

Develop relationships with operations and build effective communications channels that allow to have effective escalation process to resolve issues/challenges

Key Accountabilities:

Ensure the operation of the Shared Service Centre in Bogota Colombia in line with the global Shared Services strategy and co-ordinate with the Global SSC tower leads future migration and operations for each tower.

Responsible of work processes for Colombia centre and ensuring the alignment with the global standard and quality services

Collaborate and drive across the different groups in Americas the adoption of Share Services scope .

Grow the Integrated Delivery Service (IDS) and commoditized BPO outsourcing service offering to Americas in line with Shared Services strategy.

Work with the tower leads in talent management to reduce the retention and increase the people engagement

Lead and drive the team to achieve the KPIs / SLAs and work deliverables to support the American business across the different tower.

Drive and support the adoption of process standardization (SOPs) and innovation to achieve the necessary productivity and efficiency gains

Support and advocate the adoption of digitization and automation initiatives within Shared Services

Proactively identify propose and implement continuous improvement opportunities in existing processes within the team and across towers focus in E2E process.

Focal point for all towers that provide services from Colombia

Legal representative for the SSC legal entity in Colombia and responsible of all compliance and governance requirements under the legal entity.

• Bachelors degree preferable in Finance Business Administrator or Accounting

• Post-graduate qualifications such as MBA preferred if the degree is not related with Finance.

  English (spoken and written)

Experience required:

Relevant multi-national Company experience in an appropriate management role

Must have experience in Shared Services Centers at management level

Must have experience in working with the American market / customers

Prior exposure to the engineering industry oil and gas industry and projects would be very favourable.

Preferable experience in large BPO companies

Moving forward together

Were committed to building a diverse inclusive and respectful workplace where everyone feels they belong can bring themselves and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by law.

We want our people to be energized and empowered to drive sustainable impact. So our focus is on a values-inspired culture that unlocks brilliance through belonging connection and innovation.

And were not just talking about it; were doing it. Were reskilling our people leveraging transferable skills and supporting the transition of our workforce to become experts in todays low carbon energy infrastructure and technology.

Whatever your ambition theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons explore diverse opportunities and be part of delivering sustainable change.