Euronext Clearing Junior Service Manager

Location:Milan preferred or Rome

Department:IT Clearing

Key Responsibilities

• Assist the Service Manager in the day-to-day management of client service delivery.

• Monitor track and report on key service performance metrics (SLAs KPIs and incident trends).

• Support the resolution of incidents problems and change requests with technical support teams.

• Support meetings and service reviews by preparing reports and presentations.

• Maintain service documentation service catalogs and process records in accordance with ITIL standards.

• Contribute to continuous service improvement initiatives and process optimization.

• Support implementation of new or updated IT services.

• Ensure that service management tools (e.g. Jira) are accurately updated and maintained.

Education & Experience:

• Bachelors degree in Information Technology Computer Science Economics or a related field (or equivalent practical experience).

• 13years of experience in IT support service desk or IT service delivery environments.

• Familiarity with ITIL principles or certification (ITIL Foundation preferred).

• Experience working with ITSM tools such as Jira (nice to have)

Skills & Competencies:

• Strong understanding of IT service operations and customer service principles.

• Excellent communication skills with both technical and non-technical stakeholders.

• Analytical and detail-oriented mindset with strong problem-solving abilities.

• Proficient in Microsoft Excel and PowerPoint for reporting and presentations.

• Ability to work collaboratively in a fast-paced client-facing environment.

• Good written and spoken English language skills (B2 level or above required).

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.