Client Service Specialist
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
ESSENTIAL JOB FUNCTIONS
- Responds to orders general client inquiries invoice questions and client complaints.
- Resolves issues with orders delivery dates or service.
- Resolves the clients complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Other duties as assigned
PHYSICAL REQUIREMENTS
Job may require extended sitting or standing use of standard office equipment.
OTHER SKILLS/ABILITIES
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
EDUCATION REQUIREMENTS
- High School Diploma or GED
- 0-2 years experience client service experience
- 0-2 years experience airfreight operations
CERTIFICATIONS AND LICENCES
- Professional certification may be required in some areas
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Crane Worldwide Logistics provides top-class logistics solutions. Whether you're looking for Supply Chain Management, Freight Forwarding, Air Freight, Ocean Freight (FCL & LCL), Rail Freight, Trucking, Shipping, Warehousing, or Customs Brokerage, we are your nearby 3PL provider. Get a ... View more
