General Manager Bellevue Hotel Cortina dAmpezzo, Emblems Collection

The Position

Reporting into the Accor Regional Vice President on the hotel operational needs and to the Nammos head of Operation for all F&B related requirements:

Hotel - the General Manager embodies the Emblems Collection philosophy acting as a curator of guest emotion design integrity and refined alpine ambiance. He oversees the day-to-day operations of the hotel in accordance with company standards mission statement vision and values. The maximization of financial performance guest satisfaction and Brand colleagues development is an integral part of the position.
 

F&B The General Manager will be fully responsible for a seamless experiences and continuous collaboration with the brands culinary operational and guest experience teams

Furthermore it is essential to be actively focused on the development and communication of strategies goals and objectives as well as the development implementation and monitoring of financial and operational plans for the hotels and the F&B while managing growing and fostering positive owner relations and maximizing performance.

Areas of Responsibility

OPERATIONS

Employee engagement

• Directly supervise the Executive Committee members and indirectly supervise all hotel & F&B personnel
• Carry out supervisory responsibilities in accordance with respectively Accor and Nammos companys policies and training programs
• Act as an integer role model displaying explicit knowledge and awareness of company standards
• Build quality relationships to the management team
• Create team spirit
• Create effectively a collaborative and inclusive environment where all employees/colleagues are encouraged to provide input
• Ensures good safety practices of employees and guests assisting in the maintenance of proper emergency and security procedures
• Foster a culture of pride belonging and emotional commitment aligned with the respective Nammos and Emblems values and identity.
• Inspire teams through recognition empowerment and meaningful communication that reinforces the brands purpose and cultural refinement.
• Conduct annual employee satisfaction surveys and 360 reviews for the management team fostering an ethical respectful and evolving work environment.
• Ensure all employees are being evaluated annually and a clear development plan is being communicated to them and HR department.
• Set up a detailed orientation program communicating efficiently the values the vision and the brand standards of the company.
• Schedule - in collaboration with HR department - a series or internal and external training seminars.
• Overlook a detailed recruitment plan to ensure budgeted manning is being met on time.
• Approve an annual vacation schedule for every department against business needs.
• Plan team building / wellness activities for employees to ensure retention and job satisfaction is at the highest possible levels.

Service

• Strong relation with guests: you welcome each guest and make them feel welcome to the Bellevue Hotel and Nammos and ensure recognition and personalization
• Maintain and enhance product and service quality standards by conducting ongoing evaluations daily management briefings and monthly hotel forums.  
• The attaining and maintenance of service levels that exceed expectations
• All areas of the hotel and the F&B consistently maintained to standards of attractiveness comfort and cleanliness
• Handles VIPs understanding international protocols for government officials and royalty. Be involved in the detailed planning of official delegations visits.
• Ensures that the hotels and F&Bs atmosphere design identity and emotional signature remain consistent with brand luxury positioning.
• Protects and elevate the propertys aesthetic integrity craftsmanship and storytelling
• Deliver deeply personalized intuitive and emotionally resonant service that reflects both Emblems and Nammos refined sensibility as well as Cortinas cultural heritage.
• Develop signature guest experiences rooted in wellness alpine culture craftsmanship and gastronomy.
• Plan cost and promote in advance the events for the benefits of all businesses
• Is responsible for CAPEX and the overall look and feel of the propertys front and back of the house facilities during operation
• Overlook major events and liaise with organizers / planners.
• Lead (when required) the redesign of departmental operations to guarantee seamless guest experience and to constantly elevate the reputation of the hotel and the brand.

Competitive

• Develops accurate and aggressive long and short-range financial objectives consistent with each of the respective Brand strategy
• Growing business A good overview of finances think about the future and decide on strategic initiatives
• Work closely with the marketing team so as to promote the product and services via social media channels digital platforms and PR agencies.
• Cultivates strong and strategic relationships with key media ensuring the propertys luxury positioning narrative and brand values are consistently represented across high-end press digital platforms and influential lifestyle publications.
• Position the hotel and the F&B outlets as a cultural and social landmark in Cortina.
• Establish partnerships with local artisans luxury brands and community figures to strengthen relevance and desirability.
• Leverage the iconic location on Corso Italia to enhance visibility and prestige.                

Financial

• Maximizing financial performance
• Efficient operation and cost control of all hotel and F&B departments and facilities
• Executes marketing sales and distribution and operational activities producing results that meet or exceed the hotels business plan
• Ensure attractive presence and visibility in the digital world.
• Ensure adherence to relevant legislation relating to: fire; hygiene employment licensing etc.  
• Energy consumption is monitored and minimized
• Preserving & maximizing hotel asset
• Lead the commercial strategy with the sole aim of increasing the top-line total hotel revenue year on year.
• Control/minimize expenses and negotiate contracts at all levels.
• Ensures that expected GOP is always delivered despite any challenges.
• Analyze relevant KPIs and present strategy when necessary.

Owner relationship

• Maintain regular and strong communication with owners and each of the respective operator overseeing the hotel operation and the F&B operation respectively Accor and Nammos
• Act as a trusted strategic advisor to ownership ensuring full transparency on performance risks and opportunities.
• Proactively align the hotels long-term vision with the owners investment strategy protecting the propertys aesthetic operational excellence and asset value.
• Hold monthly (weekly if needed) calls with the brand headquarters to ensure brand and financial alignment representing the stakeholders.

PERSONAL DEVELOPMENT

• Passion to grow & develop - Feel encouraged and reinforced by own success
• Approach tasks with courage and self-confidence
• Trusts and shows confidence in others: delegates effectively
• Remain professional and constructive in extraordinary situations
• Show good self- and time management

LEADERSHIP

• In time of crisis: Able to take logical decisions and immediate actions
• Create an environment which encourages innovation; breaks down hierarchy challenges thinking in a constructive way
• Foster and push others to think clearly and solve problems properly by asking probing questions
• Build a network of key people (owners community etc.)
• Developing People - Promote integrity by fostering a speak-up culture and demands fair and respectful behavior and enforces compliance
• Markets plans and ideas successfully
• Reduces key and complex ideas and messages to clear memorable and compelling statements
• Convince others; negotiate debate find win-win solutions
• Good listener supports guides and coaches the team
• Lead with the refined composed and culturally attuned presence expected of an Emblems/Nammos General Manager
• Represent the owners interests in relation to the F&B Operator and the Hotel Operator and act as a facilitator and solution driven actor to ensure a high-performing and peaceful operation across all businesses.

CREATING THE FUTURE

• Contribute to finding solutions
• Think quickly; formulate arguments in a quick way; Able to focus on different tasks simultaneously
• Think about the future anticipating future trends and opportunities; translate organizational strategy into appropriate local strategy
• Use sound problem solving skills by identifying relevant information and interpreting and evaluating it objectively
• Innovate guest journeys inspired by alpine culture wellness trends sustainability and luxury lifestyle market evolution.

LIVING THE BRAND

• Embodies Emblems emotional sophistication: intuitive cultured warm and quietly confident and Nammos luxury lifestyle experience rooted in the spirit of the Mediterranean joie-de-vivre and high-energy hospitality.
• Curates the hotels atmosphere to ensure every detail reflects Emblems beauty refinement and artistic sensibility and Nammos refined dining effortless luxury and vibrant entertainment in a social setting that attracts an international trend-driven high-spending clientele.
• Must be an example of the each of the brand values brand standards and a champion of grooming and appearance guidelines
• is an inspiration to all hotel staff to achieve luxury levels of performance
• Interacts in a positive way with all team members to ensure a luxury guest experience

Qualifications :

• Prior 5 years experience in luxury hotel management essential as GM or Hotel manager with an excellent track record in lifestyle F&B operation
• International experience in luxury hotels and F&B operation in key market (Europe US ) together with experience in Italy
• Strong Educational background
• Fluent in English and Italian French is a plus.
• Good understanding of the local market (previous experience preferred)
• Strong understanding of Italian labor law and previous experience of union relations
• Strong international network
• Experience with owners relationship
• Must be strategic creative and able to clearly communicate how plans will deliver on overall goals
• Excellent speaking and presentation skills
• Demonstrated leadership and organizational skills
• Strong interpersonal & communication skills
• Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel
• Effective management style hands-on and approachable
• Bottom-line oriented with emphasis on quality guest-service and team-building
• Affinity for designdriven luxury hospitality and ability to protect the brands artistic and emotional identity.
• Experience in seasonal ultraluxury mountain or iconic leisure destinations preferred.

Remote Work :

No

Employment Type :

Full-time