Director of Operations
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
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Job Responsibilities:
Provides strategic oversight for a global account or a group of accounts delivering AI training data programs. Leads a large operations organization (Senior Managers and their teams) owns the overall financial picture and owns strategic relationships with key clients to drive delivery performance and satisfaction. Acts as an equal partner with the Director of Quality and the Director of Engagement Management to align strategy quality and client growth.Key Responsibilities
Strategic operations leadership:Set the operating model goals and investment priorities across accounts; translate business strategy into execution plans.
Peopleleadership at scale:Lead Senior Managers (L2) and their orgs; hire develop andretaintalent; build succession pipelines and leadership capability.
Client executive ownership:Serve as executive sponsor for key clients; run governance and planning cycles; align on roadmap priorities and commercial terms.
Financial ownership:Own P&L leversrevenue margin pricing forecasting and change orders; ensure commercial and delivery alignment.
Quality & engagement partnership:Co-own operational excellence with theDirector of Quality; co-own growth/expansion motions with theDirector of Engagement Management.
Scale standardization & automation:Drive SOP standardization tooling adoption and automation with Ops Tech/Product to improve speed quality and cost.
Analytics & insights:Define the metrics that matter; review performance and convert data into actions at portfolio level.
Workforce & vendor strategy:Set capacity plans across sites and vendors; manage vendor mix SLAs and performance improvements or transitions.
Risk compliance & security:Own operational risk posture; ensure audit readiness and adherence to privacy data handling and security policies.
Cross-functional leadership:Align Operations Quality Engagement/Account Finance Vendor Management and Tech to meet client and business goals.
Additional Job Details:
Education
Bachelors degree or equivalent experience in business operations data/engineering ora relatedfield.
Experience
8 yearsin large-scale operations or program delivery (AI data content review labeling/annotation or adjacent domains).
6 yearsin senior operations leadership (managing managers and multi-team portfolios).
Proven record of financial ownership (budgeting forecasting pricing/margins) and executive clientpartnership.
Skills
Portfolio and program governance across global accounts.
Executive communication negotiation and stakeholder management.
Organization design talent strategy and performance management for multi-level teams.
Strong command of spreadsheets PM platforms and BI dashboards; familiarity with SQL/ETL concepts is a plus.
Quality and compliance mindset with practical use of SOPs QA gates and acceptance criteria.
Strategic judgment on scope time cost and quality; able to make and communicate trade-offs.
Comfortable operating across time zones with global distributed teams (advanced English).
Scope & Autonomy (L3 Alignment)
Providesstrategic directionfor a global account or group of accounts; sets standards and operating rhythms across multiple teams and vendors.
Makes medium- to long-term decisions with material business impact; escalates only exceptional or enterprise-level issues.
Direct line management for Senior Managers (L2) and senior IC leaders; strong influence across Quality Engagement Tech and Vendor organizations.
Operates as anequal partnerwith theDirector of QualityandDirector of Engagement Management.
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Welocalize enables brands to reach and grow global audiences through services and solutions for translation, localization, adaptation, interpretation, and automation. We offer multilingual solutions to transform all content types for local audiences, at every step of our clients’ glob ... View more
