Desktop Support Technician
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Job Location:
Calhoun, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Internal Candidates - Please call Lisbeth at
Desktop Support Technician responsibilities include:
- Addressing user tickets regarding hardware software and networking
- Walking customers through installing applications and computer peripherals
- Asking targeted questions to diagnose problems
Job brief
Desktop Support Engineer provides technical assistance to our clients. Will help install upgrade and troubleshoot hardware and software systems.
Job requires a high level of IT client knowledge and an ability to deal with a variety of customer personalities. Good problem-solving attitude along with the ability to give clear technical instructions to non-technical personnel. High degree of remote troubleshooting techniques and problem solving are required.
Willingness to learn new technologies and techniques with a proactive attitude is critical to job success.
Responsibilities
- Day to day deskside support incident ticket management. Address user tickets regarding client hardware software networking connectivity and telephony
- Client Install and support full complement of MS products: Office 365 Windows OS Azure etc.
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Ticket ownership to closure
- Value add desktop alterations to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel when appropriate
- Performs minor administration on backend servers including virus updates backup scheduling and SW fixes
- Follow up with clients to ensure their systems are functional prior to ticket close
- Report customer feedback and potential satisfaction concerns
- Help create technical documentation and manuals
Requirements
- 5- 10 years proven work experience as a Desktop Support Technician Technical Support Technician or similar role troubleshooting PCs telecom equipment and IT peripherals
- Hands-on experience with troubleshooting Windows OS environments
- Hands-on Office 365 service experience
- Working knowledge of office automation products and computer peripherals like printers and scanners
- Knowledge of network security practices and anti-virus technologies
- Ability to perform remote troubleshooting and ability to provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude and always conducts self with highest level of professionalism
- Good communications skills both written and oral
- Team oriented
- SCCM experience
- BSc in Computer Science or relevant field experience
- Physical requirements: Walking bending and lifting up to 80 pounds
- MAC OS environment experience a plus
- MFG business acumen a plus
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
The next time your office holds a stand-up meeting, you might be standing on a Mannington Commercial product. The unit of Mannington Mills manufactures carpet, rubber, vinyl, and laminate flooring for commercial applications in health care, educational, corporate, and retail environme ... View more
