(CSSNA) Service Parts Associate Level III

Eau Claire, WI - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Below mentioned is the job description for your reference:

Job Title: (CSSNA) Service Parts Associate - Level III

Duration: 03 months

Location: Eau Claire WI 54701

Shift Time: Standard business hours.

Description:

Onsite position. Standard business hours.

Top 3 Skills the Manager is looking for:
1. Identifying parts
2. Computer skills (MS and outlook products)
3. Diesel terminology; Automotive background

The manager is looking to hire a parts associate role. This person should be driven and have a good attitude. Some of the competencies the cwk should possess is listed below.

Helping with daily inventory
Working in shipping and receiving
Pulling parts from shelves
Processing parts warranty
Receiving new parts and stocking to shelves
Attention to detail
Returning part cores
Forklift experience is a plus
Automotive experience
Familiar with identifying parts from a diagram

Responsible for assisting all Distribution Business customers technicians and other parts personnel
in securing needed parts and supplies under limited supervision.

Key Responsibilities:
Complies with Health Safety and Environmental standards policies procedures and regulations.
Uses appropriate personal protective equipment.
Carries out customer parts counter duties including receiving parts calls greeting and assisting
walk-in customers completing all paperwork and processing it accordingly handling cash check
and credit card transactions.
Maintains a favorable relationship with internal and external customers by addressing their needs
and issues in a timely manner. Escalates customer issues to supervisor when needed.
Maintains a neat and clean appearance in the customer parts area and parts warehouse.
Personally leads or guides other Parts Personnel in sourcing and locating complex parts requests or
finding alternatives.
Utilizes various systems catalogs other resources and collaborates with technicians to identify and
procure the parts in the most cost and time efficient manner.
Assists management in mentoring and developing less experienced parts personnel through
knowledge transfer on-the-job training opportunities or other methods.
Participates as a team member on parts department related improvement assignments and projects
as needed. May lead small limited portions of improvement activities.
Ability to identify and act on opportunities with customers to upsell supporting products and
services as appropriate.
Performs other duties that may include managing stock levels shipping and receiving parts
warehouse activities inventory management related tasks core processing or other parts-related
duties as assigned by management.
Qualifications and Competencies

Competencies:
Order Processing - Demonstrates the steps necessary to manage the processing of customer orders
through order receipt exception identification and resolution to ensure orders are fulfilled to
customer requirements
Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process
customer orders order modifications and respond to customer queries to ensure accurate and
timely order processing and query resolution.
Communicates effectively - Developing and delivering multi-mode communications that convey a
clear understanding of the unique needs of different audiences.
Ensures accountability - Holding self and others accountable to meet commitments.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency high
energy and enthusiasm.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies
to maintain inventory and meet customer expectations.
Optimizes work processes - Knowing the most effective and efficient processes to get things done
with a focus on continuous improvement.
Customer Support - Demonstrates how proactive customer support interactions are required at each
phase of the order life cycle to ensure customer satisfaction; describes how customer support and
the order life cycle are interconnected to ensure an overall positive customer experience.
Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
Education Licenses Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to
the extent such experience meets applicable regulations.
Proficiency in Microsoft applications generating reports and advanced level computer skills.
This position may require licensing for compliance with export controls or sanctions regulations.