Senior Sales Support

Midrand - South Africa

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

The Senior Sales Support plays a vital role in driving sales efficiency and customer satisfaction by providing high-level administrative operational and analytical support to the sales team. This position serves as the key link between sales operations and management to ensure seamless coordination of sales activities accurate reporting and effective client communication.

The incumbent is responsible for managing the full sales support process from proposal development and quotation management to order processing and post-sale follow-ups. The role also involves maintaining CRM data integrity assisting with sales forecasting and ensuring compliance with company policies and customer requirements.

Essential Duties & Responsibilities:

Team & Project Support

Maintain and update team action trackers to monitor progress against key deliverables and deadlines.
Consolidate focus areas and team updates to support effective decision-making.
Consolidate sales team forecast weekly.
Delegate and follow up on tasks across the team as directed by the Sales Manager.
Assign leads to the Team and consolidate leads Tracker for management.
Coordinate and track departmental projects ensuring deadlines are achieved on time.
Prepare Rental calculations for sales team.
Coordinate sales team leave for approval prior to it being loaded.

Sales & Tender Support

Assist in preparing reviewing and submitting tender documentation.
Consolidate proposals white papers and presentations for client submissions.
Prepare and format sales documentation quotations costings and proposals.
Check each proposal vs costing sheet vs supplier quotes to ensure accuracy before proposal submission.
Check every file for the commercial team to ensure all required documentation i.e. contract MIF scope of work and calculations are all correct prior to file submission.
Prepare Internal presentations.
Manage Asset register for commercial sales staff.
Manage commercial sales team pipeline.

General Administration

Organise and maintain electronic filing systems ensuring easy retrieval of key documents.
Liaise with internal departments and external clients to facilitate communication and workflow.
Support group functions and other administrative tasks as needed.
Order stationary for the commercial sales team

Administrative Support

Manage the Commercial Sales Managers calendar schedule meetings and coordinate appointments.
Oversee and prioritise incoming emails and correspondence on behalf of the Sales Manager.
Prepare meeting materials agendas and minutes ensuring follow-up actions are tracked and completed.
Book travel and accommodation for sales team and management.
Follow up with HR on Interviewed candidates.
Handle confidential information with discretion and professionalism.

Behavioural Competencies:

Excellent verbal & written communication skills
Attention to Detail
Computer literate PowerPoint Word Excel Outlook
Accountability
Adaptability
Excellent telephone skills
Team Collaboration
Communication Skills
Problem-Solving
Time Management
Initiative
Presentation skills
Resilience
Integrity and Confidentiality

Preferred Qualifications:

Minimum of 5 years related experience
Strong proficiency in Microsoft Office Suite (Excel Word PowerPoint Outlook) and data management tools.
Solid understanding of sales processes quotation management and customer service principles.
Excellent written and verbal communication skills.
Demonstrated ability to work independently manage multiple priorities and meet strict deadlines.
Exposure to tender or proposal preparation and contract administration will be advantageous.

Minimum Qualifications and Experience:

Matric / Grade 12 or equivalent qualification (essential).
Diploma or Certificate in Business Administration Sales or Marketing (advantageous).
Professional and well presented at all times
Ability to work under pressure and for extended hours if required
35 years experience in a sales support sales administration or customer service role within a corporate environment.
Proven experience in processing quotations sales orders and customer documentation.
Working knowledge of CRM systems and Microsoft Office Suite (Excel Word Outlook PowerPoint).
Strong understanding of sales workflows customer communication and reporting processes.
Excellent written and verbal communication skills.
Ability to work independently while maintaining high levels of accuracy and attention to detail.
Valid drivers license
Reliable car

The Ideal Candidate will be someone who is:

Confident structure and solutions driven.
Able to take initiative and work independently.
Comfortable coordinating across multiple teams and stakeholders.
Professional reliable and committed to high-quality output.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

Required Experience:

Senior IC