Customer Support & Sales Agent

Customer Support & Sales Agent

Full-Time (40 hrs/week) Fully Remote
Location: South Africa (U.S. Work Hours)

The Role

As a Customer Support & Sales Agent you will handle inbound card activation calls from U.S. customers who have received their credit card in the mail. Your primary responsibility is to verify customer identity activate the card and guide customers through a short scripted flow that includes optional add-on or down-sell offers.

This is a structured process-driven role not a cold sales position. You will work within the companys internal agent tool which provides exact prompts compliance language and step-by-step guidance throughout each call.

Agents who succeed in this role are clear communicators comfortable speaking with U.S. consumers and able to balance customer service professionalism with light compliant consultative selling.

Key Responsibilities

• Handle inbound phone calls from U.S.-based customers activating their credit cards

• Follow strict identity verification security and compliance workflows

• Clearly read and deliver scripted prompts within the companys internal system

• Present and explain optional add-on or down-sell offers when prompted

• Maintain a calm professional and empathetic tone when speaking with financially sensitive customers

• Accurately document call outcomes and follow required call procedures

• Meet attendance quality and performance expectations in a fast-scaling environment

What Success Looks Like

• High accuracy and compliance in identity verification and call execution

• Strong customer satisfaction and professional call handling

• Consistent attendance and schedule reliability

• Ability to convert a portion of eligible calls into approved add-on sales (commission-based)

• Comfort working within highly structured systems scripts and compliance requirements

Qualifications

• Excellent spoken English with a U.S.-friendly accent

• Strong cultural familiarity with U.S. customers and communication styles

• Previous experience in customer support call centers sales or financial services

• Confident speaking on the phone and following scripted workflows precisely

• Detail-oriented and comfortable working in regulated or compliance-driven environments

• Reliable high-speed internet connection and a professional home workspace

• Open to performance tracking quality monitoring and structured feedback

• South Africabased candidates strongly preferred due to language proficiency time zone alignment and cultural fit

Schedule & Coverage

• Full-time: 40 hours per week

• 24/7 operation with higher call volumes during U.S. business hours (EST)

• Schedules may include day evening or overnight shifts depending on coverage needs

Compensation & Incentives

• Competitive market-aligned monthly base compensation

• Commission or performance-based incentives tied to successful add-on sales

• Stable long-term opportunity within a rapidly scaling organization

Why This Role Is Unique

• Join a high-growth fintech launch from the ground up

• Be part of a team expected to scale from 1015 agents to hundreds within months

• Work in a highly structured environment with clear systems expectations and support

• Long-term growth opportunity as the company expands nationally