Job Title: On-Site Services Specialist

Location: Coppell TX 75019
Job Type: Temp to Engage
Shift: Monday-Friday 8:00 AM-5:00 PM
Pay Rate: $17.50/hr
Dress Code: Casual (Jeans T-shirts without holes/profanity/political statements; no open-toe shoes)
COVID Requirements: None
Driving: None
Interview Type: Phone/Virtual (MS Teams)

Position Summary

The On-Site Services Specialist is responsible for document preparation high-volume scanning mail handling copying and general office support activities within a Managed Services environment. This role supports daily operational tasks such as preparing documents for scanning running high-volume equipment distributing mail and providing excellent customer service. The position may expand to include basic equipment maintenance shipping/receiving and file services.

Key Responsibilities

Document Preparation

• Open and process incoming mail promptly and accurately.

• Remove all contents from envelopes while preventing document damage.

• Remove staples paper clips binder clips and other fasteners.

• Separate pages and ensure documents are not stuck together.

• Sort documents by department or processing category.

• Identify and properly separate multi-page documents.

• Apply correct department-specific barcode or cover sheets.

• Ensure cover sheets are positioned for optimal scanner recognition.

• Conduct quality checks for tears folds sticky notes or defects.

• Flatten or repair pages as needed.

• Prepare document batches for scanning and align pages to prevent scanner jams.

Equipment Operation & Office Support

• Operate high-volume copy machines scanners and document handling equipment.

• Operate image-handling and scanning software.

• Use MS Office and email systems for communication and reporting.

• Perform binding and finishing tasks as required.

• Conduct daily convenience copier checks; clear paper jams; report service needs.

• Maintain records meter logs and supply inventories.

• Sort distribute and handle incoming/outgoing mail and faxes.

• Apply postage using postage meters.

• Ship and receive packages; handle copy paper boxes and UPS deliveries.

• Perform filing archiving and document purging tasks.

• Deliver completed print/scan jobs to designated areas or buildings.

• Respond to customer inquiries and coordinate service calls.

• Use additional office equipment such as shrink-wrap machines paper cutters bindery tools joggers hole drills tape machines stackers electric staplers and scales.

• Maintain cleanliness and supply levels in copier areas.

• Perform other duties as assigned by site leadership.

Required Qualifications

• High school diploma GED or equivalent work experience.

• Basic computer proficiency including MS Office Suite.

• Technical aptitude with printers copiers scanners and postage machines.

• Strong organization attention to detail and customer service skills.

• Ability to lift up to 50-55 lbs and perform physical tasks such as standing walking bending and moving equipment.

• May require a valid drivers license per company policy (site dependent).

Preferred Qualifications

• Previous experience in copy/print services mailroom operations or document scanning.

Key Competencies

• Proactive & Reliable - Completes tasks independently and on time.

• Organized - Handles multiple priorities accurately.

• Interpersonal Skills - Communicates effectively with customers and team members.

• Adaptable - Remains calm during schedule changes or technical issues.

Skills

• Data Entry

• Microsoft Excel

• Copy/Scan Operations

• Mail Handling

• Document Preparation

Required Skills:

printerscopiersscannerspostage machines