Health Programs Member Experience Consultant

Brisbane - Australia

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role

We are looking for a Health Programs Member Experience Consultant to join the Health Programs team on a permanent part-time this role you will play a vital role in delivering exceptional experiences for HBF members engaging with our Health Support Programs. This position focuses on guiding members through their health journey ensuring seamless access to programs that empower them to manage and improve their health.

As a Health Programs MEC you have the opportunity to make a difference to members health journeys by:

Facilitating member engagement with Health Support Programs ensuring a positive and seamless experience.
Managing referrals and enquiries through multiple channels including email web and phone within agreed service levels.
Maintaining accurate and consistent records of member interactions.
Contributing to the development and delivery of frontline activation and education initiatives.
Supporting process improvements administration updates and assisting with projects and initiatives as directed.

This opportunity is open to candidates based anywhere in Australia and is being offered on a permanent part-time (0.6 FTE) basis.

About You

Youre passionate about delivering exceptional member experiences and thrive in a fast-paced dynamic environment. With strong interpersonal skills and a commitment to quality service you excel at building relationships expressing empathy and influencing positive outcomes. Youre highly organised self-motivated computer literate and comfortable working independently and as part of a team.

Ideally you will have:

Proven ability to provide outstanding customer service that identifies and responds to member needs.
Excellent interpersonal and communication skills with experience in relationship building and influencing.
Strong organisational skills including the ability to prioritise tasks and meet deadlines.
Demonstrated self-motivation and adaptability in a changing environment.
Competent computer skills.
The ability to work collaboratively while maintaining a high level of independence and accountability.

Keen to Apply

Great! Applying is as simple and quick as clicking on the Apply Now button to complete your application.

Our recruitment and selection process includes a variety of assessment methods including reference checks National Police Clearance and verification of working rights in Australia.

Inclusion and Accessibility

At HBF we believe in the potential of every individual. Were committed to creating an inclusive workplace where diverse perspectives are celebrated because they make us stronger. We encourage applications from everyone including Aboriginal and Torres Strait Islander peoples people with disabilities and members of the LGBTQIA community including transgender and gender-diverse applicants.

We want you to Be You Be Bold and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process please contact us at .

To learn more about our commitments visit: Community Initiatives HBF Health Insurance

Required Experience:

Contract

About the Role We are looking for a Health Programs Member Experience Consultant to join the Health Programs team on a permanent part-time this role you will play a vital role in delivering exceptional experiences for HBF members engaging with our Health Support Programs. This position focuses on g...