Channel Relationship Manager, AMZL (Last Mile) HYT2

Inc. is a US-based multinational electronic commerce company headquartered in Seattle Washington. Jeff Bezos founded 1994 and launched it online in 1995. started as an online bookstore but soon diversified selling DVDs CDs MP3 downloads computer software video games electronics apparel furniture food and toys. Amazon has established separate websites in Canada the United Kingdom Germany France Italy Japan and China. Today as a market leader in online retail Amazon product lines include IMDb Kindle Amazon Web Services A2Z Development Alexa Internet and .
At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management and driving scalable and continuous improvements across our Fulfillment Centers Supply Chain & Transportation execution teams.
Amazon is seeking a Channel Relationship Management to work with our Last Mile Team managing end to end station operations and channel partner management.
Primary Responsibilities
Act as the custodian of the processes & SOPs for the allotted program and consistently challenge and innovate to improvise the existing ones. Provide out of the box solutions for to enhance quality standards reduce waste and eliminate unnecessary work.
Primarily responsible for coordinating with cross-functional teams and vendors to deliver customer orders through the last mile network.
Responsible for in-bound outbound delivery returns and forward leg pick-ups capacity utilization network optimization & contingency planning.
Ensure high all around performance in quality and customer experience through our last-mile delivery and pick-up operations.
Liaise with training teams to develop and update training materials on an ongoing basis to incorporate the latest relevant content for transition to a problem-solving culture.
Ensure new processes are communicated to relevant stakeholders and implemented in a timely manner and are standardized across locations. Perform continuous process evaluation to ensure sustainment
Ensure a data driven approach to solve problems and to develop solutions to reduce losses and optimize operational cost.

Additional responsibilities may include:
Developing standard operating procedures.
Direct accountability for setting and meeting operational goals strategic planning and forecasting
Leading process improvements

Demonstrated Abilities:
We are looking for smart and analytical people who are passionate about operations to join the Operations team at Amazon India. This role is for those candidates who thrive on driving change building an organization and leading through others by giving them a direct management assignment in our Operations Services and Technology Centers. Ideal candidates for this program are expected to leverage their strong analytical skills communication and think big.

Key job responsibilities
Process & SOP Ownership
Serve as the custodian of all processes and SOPs for the assigned program. Continuously challenge refine and innovate existing workflows to enhance quality reduce waste and eliminate non-value-added activities through creative out-of-the-box solutions.

Cross-Functional Coordination
Collaborate with internal teams and external stakeholders to ensure seamless execution of last-mile operations and timely delivery of customer orders.

End-to-End Operations Management
Oversee in-bound outbound delivery returns forward-leg pick-ups capacity utilization network optimization and contingency planning to drive operational efficiency.

Partner Management
Manage relationships with delivery partners and vendors to ensure alignment with performance standards compliance requirements and capacity needs. Drive accountability monitor performance metrics and enable partners with support and guidance to meet operational goals.

Quality & Customer Experience Excellence
Drive high performance in quality metrics and customer experience across last-mile delivery and pick-up operations.

Training & Capability Building
Work with training teams to develop improve and update training materials embedding a culture of problem-solving and continuous learning across the network.

Data-Driven Problem Solving
Use data insights and analytics to identify root causes reduce losses improve productivity and optimize operational costs through structured problem-solving.

A day in the life
Reviews previous days metrics across inbound outbound delivery returns and customer experience.
Leads the Daily Business Review (DBR) to discuss performance gaps root causes capacity and action plans.
Coordinates with cross-functional teams and delivery partners to ensure smooth last-mile operations.
Monitors real-time execution resolves escalations and activates contingency plans when required.
Ensures SOP adherence drives process standardization and evaluates improvement opportunities.
Works with training teams to update materials and reinforce a problem-solving culture.
Ends the day by updating dashboards tracking actions and preparing insights for the next DBR.

- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 1 years of performance metrics process improvement or lean techniques experience

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