Assistant Support Line Officer (Targeted)

Together we shape thriving communities public spaces places and economies.

• 2 X Ongoing full-time opportunities (35 hours per week)
• NSW Office location negotiable with flexible working supported
• Salary relative to experience and ranges from $75728.00 to $82329.00plus super

Whats in it for me
Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements diverse and fulfilling assignments and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally we are committed to fostering a diverse and inclusive workplace where everyone feels welcome respected and empowered to succeed.

The Office of Local Government (OLG) is a small yet diverse agency of professionals invested in creating healthy and prosperous communities across NSW. Through the development of policy programs strong relationships engagement and intervention OLG is a driver of reform and uplift across the state with a purpose of fostering a strong and sustainable local government sector.

Theres never been a better time to join a diverse welcoming and fulfilling agency that helps build healthy and prosperous communities across NSW.

This is a targeted role under GSE Rule 26. While Aboriginal identify is not essential to apply for this role and anyone can apply for this role Aboriginal people are encouraged to apply.

The role
As an Assistant Support Line Officer youll be the first point of contact for the NSW Pet Registry helping the public with their questions and making sure everything runs smoothly behind the scenes. From answering calls and logging enquiries to updating records and drafting responses youll keep things moving and support the team with day-to-day admin and customer service tasks.

Its a fast-paced environment where youll need to juggle competing prioritiesresponding to a wide range of enquiries knowing when to escalate and staying across changing policies. Your ability to stay organised follow procedures and keep communication clear will be key to delivering great service and keeping operations on track.

For more information read the full Role Description here: Role Description

What you will bring to the role

• Strong customer service skills with experience handling inbound calls and resolving enquiries in a professional and empathetic manner.
• Solid administrative capabilities including accurate record-keeping document handling and managing competing priorities.
• Ability to follow established procedures and escalation protocols while exercising sound judgment in referring complex enquiries.
• Clear written communication skills with experience preparing correspondence using templates and drafting initial responses.
• Capacity to stay up to date with frequently changing policies and programs and apply that knowledge confidently in customer interactions.
• Proven ability to work collaboratively in a team environment supporting colleagues and contributing to shared service goals.

Key knowledge and experience

• Demonstrated experience in a similar customer service role within a complex and regulated environment.

About us
The Department of Planning Housing and Infrastructure(DPHI) improves the liveability and prosperity of NSW. To achieve this we: create vibrant productive spaces and precincts; manage lands assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people communities and entities.

We are an inclusive and accessible workplace where your individual contributions are valued and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups practices flexible working offers job share and workplace adjustments.

As part of DPHI the Office of Local Government (OLG) is the NSW Governments frontline interface with councils their 50000 employees and their elected officials across the state. Its goal is to build a strong responsible and sustainable local government sector with its purpose to ensure councils all over NSW can continue to effectively deliver infrastructure services and civic leadership to their communities.

Join us
If excited by the information above we look forward to receiving your application including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Friday 19 December 2025 at 9:00AM. Should you require further information about the role please contact Patrick Doyle Director Office of Deputy Secretary on .

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process ensuring that you have every opportunity to showcase your talent skills and potential. Contact the Talent Team via or (02) - HR Support option 3 DPHI People Advisory option 1 and reference Request an Adjustment - Job Title and Reference Number.

Check out ourAboriginal applicants guideto assist with applying for the role or contact ourAboriginal Career pathwaysteam for a yarn.