Senior Technical Program Manager, Amazon Music Maple Team

We are seeking an experienced Senior Technical Program Manager (TPM) to join our team. This is an opportunity to steer the future of music and podcasts as you unleash our teams to deliver innovative experiences that are used by millions of Amazon Music customers. As Senior Technical Program Manager for Maple products you will partner with business stakeholders and work closely with product design science and engineering teams to implement strategy and execution. You will work across multiple platforms (Android iOS Web backend services) steering product design and implementation decisions. You will collaborate with the product teams to deliver the best solutions with efficient use of resources and technologies. You will make strong business cases for project prioritization and investment. You will also assess risks anticipate bottlenecks make tradeoffs balance the business needs versus technical constraints and inspire risk-taking behavior to maximize business benefit. You will navigate service interdependencies and lead cross-functional teams towards technical solutions for multi-tiered systems. You will work through complex and ambiguous challenges with a large number of teams to deliver on your projects. If you enjoy solving problems in a dynamic environment and influencing business and technical leaders with your creative solutions we want to talk to you!

Key job responsibilities
* Facilitating and orchestrating complex programs across different organizations teams and functions
* Leading agile design engineering and science teams through complex technical implementations
* Managing complex feature launches experiments and cross-functional product programs from start to finish
* Delivering highly calibrated technical writing and executive level communications
* Evaluating risks prioritizing mitigation efforts and making strategic trade-offs
* Driving continuous process improvements to optimize product delivery
* Mentoring junior employees and helping build effective teams


Key job responsibilities
* Facilitating and orchestrating complex programs across different organizations teams and functions
* Leading agile design engineering and science teams through complex technical implementations
* Managing complex feature launches experiments and cross-functional product programs from start to finish
* Delivering highly calibrated technical writing and executive level communications
* Evaluating risks prioritizing mitigation efforts and making strategic trade-offs
* Driving continuous process improvements to optimize product delivery
* Mentoring junior employees and helping build effective teams


A day in the life
This high visibility role will require senior leadership communication and influencing while working with stakeholders across multiple organizations. You will regularly deep dive issues to determine the root cause and partner with stakeholders for resolution including the right stakeholders as needed. This role has regular interaction with various business units across Amazon Music and requires strong interpersonal and communication skills. You will successfully represent the technical team to senior leadership and partners and coordinate prioritize and deliver to an ambitious roadmap. You will manage end-to-end projects often managing multiple projects/programs at once while demonstrating high judgement clear communication creative approaches the ability to think big and a consistent track record of delivering results.

About the team
Amazon Music is an immersive audio entertainment service that deepens connections between fans artists and creators. From personalized music playlists to exclusive podcasts concert livestreams to artist merch Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode and top ad-free podcasts included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited on-demand access to 100 million songs including millions in HD Ultra HD and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans artists and creators on a global scale. Learn more at 7 years of working directly with engineering teams experience
- 5 years of technical product or program management experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition

- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

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