Customer Support Associate Business

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Business Customer Support Associate at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone chat and email - delivering outstanding customer experiences while adapting to change navigating ambiguity and upholding Wises mission of money without borders.

You will:

Provide high-quality support via phone chat and email with a focus on end-to-end case resolution.
Resolve Customer contacts and queries with sound judgment empathy and minimal escalation.
Meet performance targets across KPIs such as resolution rate quality and handling time.
Demonstrate advanced product and process knowledge for the assigned region or queue.
Communicate clearly and professionally adjusting tone and style based on customer context.
Maintain accurate records using standardized case-handling processes.
Follow security and data privacy procedures across all channels.
Proactively contribute to knowledge sharing team discussions and continuous improvement.
Take responsibility for your own learning and development through performance feedback Wises Career Map and coaching from Team Leads.
Embody and uphold Wises values in daily interactions.

Qualifications :

Professional Experience: Customer-facing experience preferably in fintech banking telecom or global contact centers.
Communication proficiency: Fluent in English and Portuguese. Strong English and Portuguese written and verbal communication skills.
Work Schedule and Flexibility: Flexibility in working hours and shifts. This can include morning evening weekend and public holiday shifts when applicable.
Working hours will be fixed at the start of the month but activities during the shift can be flexible.
Work Environment: Follow working from home guidelines where applicable.
Ways of working: Agents may be required to attend team calls and other internal activities including but not limited to video interactions with other offices.
Open to feedback and coaching with a clear desire for continuous improvement.
Skills and Attributes: Self-starter able to work independently with knowledge resources proactive solution-oriented and possess an ownership mindset.
Comfortable using prompting for AI tools e.g. ChatGPT Google Gemini etc.
Commitment to Diversity and Inclusion:
Commitment to fostering an inclusive and diverse work environment (DEI).
Data Security and Compliance: Understanding and following data security procedures is critical especially as data privacy regulations evolved
Adaptability: Able to keep up with constant change patient and flexible.
Great fit with our values and company culture.

Additional Information :

Please apply by submitting your resume in English. Applications in Portuguese will not be considered
Office Attendance: During the first three-month agents must be fully present in the office (5 days a week) after that the minimum attendance requirement is 12 days per month.
Schedule: 5x2 (5 days on 2 days off) totaling 36 hours per week with variable days off.
Shifts: Shifts are split (broken) running from 9:00 to 17:12 or 13:48 to 22:00.
Time Off: Schedules are released in advance and agents are guaranteed at least one full weekend off per month.
You must live in São Paulo and be legally authorized to work in Brazil.
Salary for this role is 601500 BRL gross per month
RSUs in a rapidly growing company
Flexible working model
An annual self-development budget
Health and dental allowance for you and your dependents
Company-paid: Life Insurance and an EAP program
Paid time off: 30 days vacation 3 Me days 1 volunteer day annually
A paid 6-week sabbatical leave after four years
18-weeks of paid parental leave after a year with us and child care assistance
Transportation vouchers
Meal (708 BRL per month) and food (1166 BRL per month) vouchers
TotalPass access to 3500 gyms and studios throughout Brazil
Click here to learn more about the benefits that we offer at Wise

For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

Employment Type :

Full-time

You will:

Provide high-quality support via phone chat and email with a focus on end-to-end case resolution.
Resolve Customer contacts and queries with sound judgment empathy and minimal escalation.
Meet performance targets across KPIs such as resolution rate quality and handling time.
Demonstrate advanced product and process knowledge for the assigned region or queue.
Communicate clearly and professionally adjusting tone and style based on customer context.
Maintain accurate records using standardized case-handling processes.
Follow security and data privacy procedures across all channels.
Proactively contribute to knowledge sharing team discussions and continuous improvement.
Take responsibility for your own learning and development through performance feedback Wises Career Map and coaching from Team Leads.
Embody and uphold Wises values in daily interactions.

Qualifications :

Professional Experience: Customer-facing experience preferably in fintech banking telecom or global contact centers.
Communication proficiency: Fluent in English and Portuguese. Strong English and Portuguese written and verbal communication skills.
Work Schedule and Flexibility: Flexibility in working hours and shifts. This can include morning evening weekend and public holiday shifts when applicable.
Working hours will be fixed at the start of the month but activities during the shift can be flexible.
Work Environment: Follow working from home guidelines where applicable.
Ways of working: Agents may be required to attend team calls and other internal activities including but not limited to video interactions with other offices.
Open to feedback and coaching with a clear desire for continuous improvement.
Skills and Attributes: Self-starter able to work independently with knowledge resources proactive solution-oriented and possess an ownership mindset.
Comfortable using prompting for AI tools e.g. ChatGPT Google Gemini etc.
Commitment to Diversity and Inclusion:
Commitment to fostering an inclusive and diverse work environment (DEI).
Data Security and Compliance: Understanding and following data security procedures is critical especially as data privacy regulations evolved
Adaptability: Able to keep up with constant change patient and flexible.
Great fit with our values and company culture.

Additional Information :

Please apply by submitting your resume in English. Applications in Portuguese will not be considered
Office Attendance: During the first three-month agents must be fully present in the office (5 days a week) after that the minimum attendance requirement is 12 days per month.
Schedule: 5x2 (5 days on 2 days off) totaling 36 hours per week with variable days off.
Shifts: Shifts are split (broken) running from 9:00 to 17:12 or 13:48 to 22:00.
Time Off: Schedules are released in advance and agents are guaranteed at least one full weekend off per month.
You must live in São Paulo and be legally authorized to work in Brazil.
Salary for this role is 601500 BRL gross per month
RSUs in a rapidly growing company
Flexible working model
An annual self-development budget
Health and dental allowance for you and your dependents
Company-paid: Life Insurance and an EAP program
Paid time off: 30 days vacation 3 Me days 1 volunteer day annually
A paid 6-week sabbatical leave after four years
18-weeks of paid parental leave after a year with us and child care assistance
Transportation vouchers
Meal (708 BRL per month) and food (1166 BRL per month) vouchers
TotalPass access to 3500 gyms and studios throughout Brazil
Click here to learn more about the benefits that we offer at Wise

For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

Employment Type :

Full-time

Key Skills

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Setup
hardware
Technical Support
Software support

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About Company

Wise

Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more

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