Senior CRM Account Executive Commercial West

Segment: Commercial-Select Accounts (1K-5K Employees)

The Sr. CRM AE will oversee market success of ServiceNows CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:  

The Sr. CRM AE supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• This role sells CRM suite into our Commercial segment (account size roughly 1000-5000 employees)
• Support territory strategy and planning to improve vertical agreement account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs ADRs ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications :

To be successful in this role you have:

• CURRENT LOCATION in US-West Region. Major metro such as Seattle Bay Area San Diego etc.
• AI Fluency: Direct experience leveraging analyzing or critically thinking about the integration of Artificial Intelligence (AI) into enterprise operations and an understanding of its potential impact on IT functions.
• 10 years of successful quota-carrying sales experience within an enterprise software or solutions sales organization.
• Domain Expertise: 7 years knowledge on return on investment of SaaS CRM Solutions 
• Proven Hunter Mentality: A demonstrable track record of proactively generating new business establishing relationships and consistently meeting or exceeding sales goals (a strong aversion to individuals who frequently change roles).
• Travel Commitment: Willingness to travel up to 50% to customer headquarters and within the territory to conduct field-based sales activities.
• C-Level Acumen: Extensive experience establishing nurturing and maintaining healthy long-term relationships with C-level executives and key stakeholders.
• Enterprise Expertise & Business Acumen: The ability to understand the bigger picture of IT roadmaps and translate technical capabilities into clear business value.
• Team-Focused Drive: Experience fostering a win as a team environment promoting a shared focus on customer success.

For positions in Bay Area location we offer a base pay of $137000 - $212200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time