Employee Relations Manager

The North American Employee Relations (ER) team supports Field Operations organizations across fulfilment and logistics business lines. The central objective of our team is to ensure treatment of employees that is fair respectful and consistent with our framework of our core business values and objectives. To support that objective this positions responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers human resources and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create audit and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single station within a specific geographic region or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position.
The Employee Relations Manager will possess employee and labor relations expertise excellent judgment and highly-developed analytical interpersonal and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager capable of independently owning large-scale network-wide projects. The Manager will quickly become an important source of truth regarding whether the organization is meeting its core values and principles.
This is a full-time position that reports into the Worldwide Consumer organization for . This position will support sites across one or more operational regions so comfort with travel is key. The successful candidate will work from an Amazon operations site or corporate location. The successful candidate must also be capable of significant domestic travel sometimes with short notice up to 50% of the time over the course of the year to various Amazon locations.

Key job responsibilities
Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends gaps and challenges; execute solution-focused strategies and programs to mitigate risks
Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment
Project Management: Independently own large-scale network-wide projects delivered on time that improve frontline partner experience
Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
Problem Solve: Work independently with minimal supervision in ambiguous situations and persevere over internal and external barriers to drive resolutions
Work at Scale: Launch and manage sustainable mechanisms for entire networks

- Bachelors degree or equivalent
- 7 years of employee relations labor relations or labor/employment law experience
- Successful record of creating improving and executing programs at scale Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
- Skilled in MS Excel Word SharePoint & PowerPoint

- Advanced degree JD or other specialized training in labor/employee relations
- Experience building and launching programs that measurably impact positive engagement
- Works well in a fast-paced environment flexible able to change direction quickly and manage projects through ambiguity and constant change
- Excellent organizational skills and attention to detail able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
- Strong communication skills in written and verbal form; extensive public speaking training and/or leadership communication skills
- Solid sense of accountability high-quality judgment and sound decision-making
- Ability to handle confidential information and escalate issues when appropriate
- Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds
- Fluency in multiple languages

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary for this position ranges from $85700/year up to $143100/year. Salary is based on a number of factors and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. Applicants should apply via our internal or external career site.