Customer Service Representative B2B Cloud Services
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Athens Greece (On-site)
Contract Type: Full-time
Language: English (Primary)
About the Role
We are seeking a Customer Service Representative to support business clients using cloud-based solutions. The role is fully on-site in Athens and involves handling B2B inquiries assisting customers with cloud service usage and supporting pre-sales and account-related processes.
A minimum of 1 year of experience in B2B cloud services SaaS IaaS or IT customer support is required.
Key Responsibilities
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Provide customer support to B2B clients via phone email and chat in English.
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Assist with cloud platform navigation product features and service usage.
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Identify customer needs and route qualified opportunities to internal teams.
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Handle account-related topics such as billing subscriptions and access issues.
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Escalate complex or technical requests to specialized departments.
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Document all interactions accurately in CRM systems.
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Meet quality productivity and customer satisfaction KPIs.
Requirements
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Fluency in English (spoken and written).
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At least 1 year of experience in B2B cloud services SaaS IaaS or IT customer support.
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Solid understanding of cloud environments and digital tools.
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Strong communication problem-solving and customer-handling skills.
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Ability to work rotational shifts (MondaySunday).
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EU passport or valid Greek work authorization.
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Availability to work on-site in Athens.
Working Conditions
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Fully on-site at the Athens office.
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Rotational shift schedule with two days off per week.
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Comprehensive training on cloud services and internal tools.
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All necessary work equipment provided.
Compensation & Benefits
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Competitive monthly salary performance bonuses.
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Private health insurance coverage.
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Relocation assistance for candidates moving to Greece (flight ticket temporary accommodation onboarding support).
Why Apply
This role offers the opportunity to grow your expertise in cloud services B2B customer operations and digital solution support while working in an international and dynamic environment.
Hashtags
#CustomerService #B2BCloud #CloudSupport #SaaSJobs #IaaSJobs #TechSupport #CustomerSuccess #SalesSupport #AthensJobs #GreeceJobs #OnSiteJobs #EnglishJobs #HiringNow #ManatalOptimized #RelocationSupport #CloudCareers
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
