Client Success Technical Specialist
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Join Onebox Where Innovation Meets Entertainment
Onebox a company within the Fever Group is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process from event setup and sales to real-time validation at the venue..
Our platform processes thousands of transactions per minute ensuring seamless access to events worldwide. We thrive on innovation teamwork and quality creating solutions that power concerts sports theater and more.
If you love cutting-edge technology problem-solving and scalable systems this is your place.
Your Mission
We are looking for a B2B SaaS Client Success Technical Manager to join our Business department reporting directly to our COO.
You will take ownership of a portfolio of client accounts guiding them through every stage of their journey with Onebox. Beyond building strong long-term relationships and ensuring clients gain maximum value from our platform you will also act as their first point of contact for technical requests and platform troubleshooting.
This hybrid role blends account management with a technical mindset: you will train and support clients during onboarding provide hands-on assistance with configuration and incidents and work closely with Sales Product and Tech teams to ensure a fast effective and proactive response at every step.
About the role:
- Be the go-to person for clients when it comes to technical support platform usage and troubleshooting
- Manage daily client requests from incident resolution to platform configuration and data exports
- Provide onboarding training and ongoing support to help clients get the most out of Onebox
- Collaborate closely with internal teams (Sales Tech Product Design) to ensure a seamless client experience
- Support on-site operations during live events when needed
- Play a key role in driving customer satisfaction and identifying opportunities for improvement
About you:
- Experience in customer support ideally in a SaaS environment
- Confident troubleshooting technical issues with a hands-on mindset
- Fluent in English (written and spoken) / Spanish is a plus
- Tech-savvy detail-oriented and focused on client experience
- Comfortable working cross-functionally with internal teams
- Valid drivers license for occasional on-site support
- Bonus: knowledge of networks ticketing platforms or event tech
Your benefits & perks:
- Have a real impact on the companys growth and evolution
- Great work environment with a young international team of talented people to work with
- 40% Discount on all events on Fever
- Health and life insurance
- 20 days per year as holidays
- Possibility of remote working from home!
Apply now and become part of the Onebox Customer Success team!
Want to know more about us Check out our website and connect with us on LinkedIn!
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Discover and book the best experiences worldwide! Immerse yourself in concerts, art, events, top attractions, tours and many more things to do.
.png?1675175280)
