Operations Coordinator, Home Hospital

Site: Mass General Brigham Home Care Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Schedule: 40 hours a week Monday through Friday 8:00am to 4:30pm at Newton Wellesley Hospital.

Join an innovative care model that brings hospital-level care directly into patients homes.

The Mass General Brigham Home Hospital program transforms acute care the role of Operations Coordinator you will support patient intake arrange care logistics and facilitate smooth communication across clinical and administrative groups. While this position is primarily administrative there are times when you will meet with patients and families face-to-face and conduct telephonic outreach as part of the care coordination process.

This is an excellent opportunity for someone who thrives in a collaborative fast-paced environment and is excited to help build the future of home-based care.

About the Role
Collaborating with clinical nurses providers and the Business Operations Manager the Operations Coordinator supports the daily functions of Home Hospital. Your role includes assisting patients and families with screening consent and enrollment. You will monitor admissions and referrals manage supplies and equipment and help maintain critical workflows to deliver quality care at home.

You will acquire a detailed understanding of the Home Hospital model and work independently onsite. You will also work alongside colleagues throughout the Mass General Brigham system.

Job Summary

Key Responsibilities

Serve as a liaison across departments teams and external partners

Coordinate patient screening consent enrollment and transfer into the Home Hospital program

Provide onsite operational support: manage supplies equipment scheduling and day-of admission logistics

Assist with arranging vendor services such as meal delivery infusion services or home health support

Conduct face-to-face interactions and telephonic outreach with patients and families as needed

Track and report daily census and other operational metrics

Conduct safety and criteria screenings and assist with patient consenting

Support compliance with regulatory quality and patient safety standards

Maintain supply levels organize materials and build supply kits for admission

Collaborate with administrative managers across Home Hospital sites

Assist with onboarding and provide general administrative support as assigned

• Required: High school diploma or equivalent
• Preferred: Associates degree (experience can be accepted in lieu of degree)
• Experience: 23 years in an administrative or operational support role ideally in healthcare
• Knowledge of hospital operations and regulatory requirements is a plus
• Knowledge of EPIC is a plus

• Excellent communication and interpersonal skills
• Strong organizational skills and the ability to manage multiple workflows
• Comfortable working in fast-paced evolving environments
• Proficiency with Microsoft Office and virtual collaboration tools

Why Join Us

As a foundational member of our Home Hospital operations team you will help build the future of home-based acute care. Youll work with an encouraging team learn an innovative care model and contribute directly to improving patient experience and outcomes.

Please note Home Hospital is a 7 day per week operation and delivering care days evenings weekends and holidays. This role may require local travel to other Mass General Brigham sites during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).

Onsite

2014 Washington Street

40

Regular

Day (United States of America)

Pay Range

$19.42 - $27.74/Hourly

Grade

4

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Mass General Brigham Home Care Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

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