Website Mapping SpecialistIn the role of a Process Specialist you will lead the knowledge and content management process for Call Center and Processing departments for life insurance and annuity products. This role will be responsible for the content management system that houses product information forms processes etc. This role involves creating detailed sitemaps collaborating with cross-functional teams and supporting the development of user-friendly digital experiences.Responsibilities - Complete updates to maintain accuracy of online content management system
- Create new intranet pages
- Organize and maintain large amounts of information and documents
- Collaborate with operations teams and business stakeholders to diagnose needs and implement solutions
- Partner with subject matter experts when needed to create or update content
- Lead knowledge and content management projects
- Consistently track changes and updates in order to document progress
Qualifications Basic- High School Diploma or equivalent
- At least 2 years of experience
Preferred- Experience using HTML and CSS
- Life insurance and annuity experience
- Ability to analyze and document business processes and offer constructive feedback for improvement to internal and external business stakeholders
- Ability to learn new material quickly and ask probing/clarifying questions about the material
- Possess strong communication skills and the ability to apply those skills in either verbal or written form when interacting with all levels of colleagues as well as client representatives
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
About Us
Infosys McCamish Systems( located in Atlanta Georgia is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.() Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials along with a proven business model for re-engineering systems and performing back-office services at a reduced cost while reinforcing accuracy speed and security. Seven of the top ten US insurers are among Infosys McCamishs many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/ Required Experience:
IC
Website Mapping SpecialistIn the role of a Process Specialist you will lead the knowledge and content management process for Call Center and Processing departments for life insurance and annuity products. This role will be responsible for the content management system that houses product information...
Website Mapping SpecialistIn the role of a Process Specialist you will lead the knowledge and content management process for Call Center and Processing departments for life insurance and annuity products. This role will be responsible for the content management system that houses product information forms processes etc. This role involves creating detailed sitemaps collaborating with cross-functional teams and supporting the development of user-friendly digital experiences.Responsibilities - Complete updates to maintain accuracy of online content management system
- Create new intranet pages
- Organize and maintain large amounts of information and documents
- Collaborate with operations teams and business stakeholders to diagnose needs and implement solutions
- Partner with subject matter experts when needed to create or update content
- Lead knowledge and content management projects
- Consistently track changes and updates in order to document progress
Qualifications Basic- High School Diploma or equivalent
- At least 2 years of experience
Preferred- Experience using HTML and CSS
- Life insurance and annuity experience
- Ability to analyze and document business processes and offer constructive feedback for improvement to internal and external business stakeholders
- Ability to learn new material quickly and ask probing/clarifying questions about the material
- Possess strong communication skills and the ability to apply those skills in either verbal or written form when interacting with all levels of colleagues as well as client representatives
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
About Us
Infosys McCamish Systems( located in Atlanta Georgia is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.() Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials along with a proven business model for re-engineering systems and performing back-office services at a reduced cost while reinforcing accuracy speed and security. Seven of the top ten US insurers are among Infosys McCamishs many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/ Required Experience:
IC
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