MT Claims OTC

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Management Trainee OTC Claims!
We are looking for someone with extensive knowledge and understanding of entire OTC this role you will be expected to work to strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer.

Responsibilities
Manage the OTC Claims portfolio and maintain strong customer relations.
Researches and resolves customer deductions.
Researches and resolves disposition items.
Status reporting on customer deductions
Establish relationships and maintain close contact with the appropriate business unit and corporate personnel.
Make appropriate reports and recommendations on claims problems and issues to supervisor.
Other duties as assigned by the Supervisor.
Respond to customer emails and phone calls related to payment / dispute status.
Determine if the disputes are valid and issue credit memos (If valid dispute)
File Claim of payment in customer Portals if Disputes are invalid.
Review disputed reasons such as pricing shortages damages rebates co-ops and returns.
Obtain data from customers freight forwarders and business units.
Obtain documentation to support Businesss position on invoices which are disputed and prepare necessary documentation to rebill customers.
Should be able to independently manage assigned targets for calls & aged AR claims.
Should be able to speak to the US based clients to discuss the input and resolve any queries regarding disputes.
Research any full open invoices which customers have disputed.
Support team priorities and initiatives and effectively manage workload.
Assist in SOP (Standard Operating Procedures) creation and updating.
Deliver the required data for audit purposes.

Qualifications we seek in you!
Minimum Qualifications
B. Com Graduate or equivalent experience.
Prior Work Experience.
Detail oriented.
Must have excellent interpersonal skills with the ability to interact with high credibility at all levels of the organization.
Must have strong analytical and decision-making skills.
Proficient in using the MS Office package especially with MS Excel (some hands-on Experience) PowerPoint Outlook.
Excellent communication & presentation skills.
Relevant OTC domain experience & some SAP experience is mandatory.
Preferred Qualification
Prior experience with SharePoint SalesForce and PowerBI preferred.
Experience with OnBase FSCM and TPM preferred.
Candidates with prior voice experience (US) preferred.
Experience with international process transition would be an added advantage.
Candidates with valid US Visa preferred.

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.