IT Support Engineer I, Ops Tech Solutions (OTS)

Operations is at the heart of Amazons business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together we take ownership for what we do whether supporting IT infrastructure developing new technology in-house launching a new Amazon Operations facility or delighting our customers by delivering packages directly to them.

About the Role
As an IT Support Associate II you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 matching 401(k) program and up to 20 weeks of paid parental leave. But wait theres more: we are a casual dress code at each of our locations (jeans t-shirts safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities
Responsibilities include but are not limited to:

- Allocating maintaining and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.

- 1 years of Windows Server technologies: AD DFS Print Services SCCM experience
- 2 years of troubleshooting in a multi-user high availability environment experience
- 2 years of PC repair troubleshooting deployment and liquidation experience
- 1 years of IT client server and network service delivery experience
- 2 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
- 2 years of corporate setting Windows Mac or Linux Operating systems support experience
- 2 years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
- Can carry/lift up to 50 lbs stand/walk during shifts lasting up to 12 hours and frequently push pull squat bend and reach

- 2 years of computer networking experience
- Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47700/year in our lowest geographic market up to $103000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.