Customer Support Assistant
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Job Location:
Austin, TX - USA
Hourly Salary:
$ 27 - 31
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Company: Style Netbox
Position: Customer Support Assistant
Location: Austin TX
Schedule: Monday to Friday 8 hours per day
Salary: $27 $31 per hour
About Us
At Style Netbox we believe that every brand is a canvas waiting to be transformed into a masterpiece. Were not just a marketing agency; were your creative partners on a journey to redefine your brands potential. With a fusion of artistry and strategy we weave stories that captivate designs that inspire and strategies that propel your business forward.
Job Description
We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. This position is ideal for individuals who are passionate about providing exceptional customer service and are eager to make a positive impact on customer satisfaction. As a Customer Support Assistant you will play a critical role in ensuring that our customers receive the support they need while navigating our products and services.
Responsibilities
- Respond to customer inquiries via phone email and chat in a timely and professional manner.
- Assist customers with product-related questions and troubleshooting issues to ensure satisfaction.
- Process orders returns and exchanges accurately and efficiently.
- Maintain detailed records of customer interactions and transactions in the database.
- Follow up with customers to ensure their inquiries have been resolved and they are satisfied with our services.
- Collaborate with team members and other departments to resolve complex customer issues.
Qualifications
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a customer service role or similar position preferably in a fast-paced environment.
- Excellent verbal and written communication skills with a friendly professional demeanor.
- Strong problem-solving skills and the ability to think critically in challenging situations.
- Familiarity with customer service software and tools; experience with CRM systems is an advantage.
Benefits
- Competitive hourly salary ($27 $31 per hour).
- Opportunities for professional growth and career advancement.
- Collaborative and creative work environment.
- Paid time off and holidays.
- Health dental and vision insurance options.
- Ongoing training and development programs.
I can also prepare a shorter more attention-grabbing version for job boards while keeping this one as the full detailed posting for your website. Would you like me to create that version next
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
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