Customer Service Representative

Charleston, SC - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Position - Customer Service Representative (50 Openings)

Location - South Charleston WV

JOB SUMMARY

The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

ESSENTIAL FUNCTIONS

Duties include but are not limited to:
Promoting and/saving products and service
Providing an excellent customer experience via phone.
Negotiating and completing save/service order requests from customers
Working with customers patiently tactfully and efficient
Accurately informing customers of various fees and adjustments
Providing options to the customer based on product and service needs
Active listening skill
Ability to follow tactical call flows to optimize the customer experience.

Qualifications :

MINIMUM REQUIREMENTS

Outstanding Customer Service skills.
Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
Basic math skills data entry skills and sales aptitude
Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills.
Ability to multitask in a fast-paced environment.

PREFERENCES

Previous Customer Service experience in a high volume
12 Months of Call Center experience or equivalent required
1 yr contact center and 1 yr retention experience are preferred
High school diploma or the equivalent

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Contract

Position - Customer Service Representative (50 Openings)Location - South Charleston WV JOB SUMMARYThe Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of custome...