Who We Are

At Justworks youll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven and never stop iterating. If youd like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it wed love to hear from you.

Were united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team.

Our Values

If this sounds like you youll fit right in.

Who You Are

You are focused on and committed to helping people. You are a customer fanatic with a proven track record of going above and beyond for your customers. You treat others with care and empathy and assume the best intentions in others. You are a great communicator being able to simplify complex concepts into clear easy-to-understand terms. You love to solve problems and figure out how and why things work. You are a smart motivated self-starter who thrives in a fast-paced start-up environment. You have the willingness to lean into a challenge and affect change.

The Customer Support team at Justworks is in charge of solving all customer service inquiries no matter how big or small. Our team represents all of Justworks we take responsibility and ownership of our customers concerns and we actively drive issues to resolution. We believe a positive team is the strongest unit and we strive to make ourselves and each other better. We are the experts our customers rely on and a big reason why our customers love this role you will support the administrators and executives of our small business customers on a variety of inquiries related to payroll tax benefits compliance the Justworks product and other HR related matters. This is a fast-paced and challenging role but also incredibly rewarding due to the positive impact we have on our customers and their businesses.

A variety of shifts and hours are available and we will work with you to find the best fit.

Your Success Profile

What You Will Work On

• Manage inbound inquiries from our small business customers via phone email and chat
• Interface with customers at all levels of management including senior executives with inquiries and troubleshooting related to using all aspects of the Justworks platform including compliance workers compensation managing time off policies reporting integrations performing bulk actions and other HR related topics.
• Work through creative solutions to effectively answer customer questions provide guidance troubleshoot and resolve issues and route feedback
• Manage queue of open issues to deliver timely and effective solutions
• Appropriately utilize available resources to resolve customer issues
• Help with customer retention and contribute recommendations for improving our product and processes
• Display a high level of professionalism and compassion when working with each customer on sensitive matters
• Perform other related duties as assigned

How You Will Do Your Work

As a Customer Success Advocate Admins how results are achieved is paramount for your success and ultimately result in our success as an this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others understanding their problems and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable being committed and accepting ownership for ones decisions actions and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right or a better way of doing things.
• Curious - the innate desire to learn grow and understand.

In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. Youre an active listener treat people respectfully and have a strong desire to know and help others.
• Openness - Your default is to be open. Youre willing to share information understand other perspectives and consider new possibilities. Youre curious ask open questions and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. Youre committed earnest and dive in to get the job done well with a positive attitude.
• Integrity - Simply put do what you say and say what youll do. Youre honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: Everything should be made as simple as possible but no simpler.

Qualifications

• 5 years minimum professional experience in customer service - preferably in B2B SaaS or contact center environments
• 1 year minimum experience in payroll benefits and/or HR administration
• A passion for delighting customers and helping people
• Comfort handling challenging situations over the phone and speaking with all levels of management including business owners and executives - ability to be empathetic compassionate responsive and resourceful
• Strong written (email and chat) and verbal (telephony) communication skills with acute attention to detail
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
• Ability to come up with creative solutions to any problem you face and to know how to organize and prioritize your workload
• Proven self-starter taking ownership and accountability over your work
• Spanish language capability or other second language at business conversation level a plus

#LI-Hybrid #LI-KC2

The base wage range for this position based in our Tampa Office is targeted at $29.76 to $32.74 per hour.

Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers.

Were proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If youre in need of a reasonable accommodation please reach out to us at . Your comfort and success matter to us and were here to ensure an inclusive experience.

Our DEIB Report