Client Success Manager

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Essential Job Functions

Serve as the main liaison between clients and internal operations teams ensuring clear communication and alignment on goals.
Proactively manage client expectations provide regular performance updates and drive continuous improvement initiatives.
Develop a deep understanding of the clients supply chain business priorities and operational challenges.
Lead regular business reviews presenting KPIs insights and strategic recommendations.
Oversee day-to-day logistics execution within the 4PL model ensuring timely accurate and cost-effective operations.
Monitor shipment performance capacity planning exception management and freight billing accuracy.
Ensure compliance with client SOPs service-level agreements and regulatory requirements.
Analyze operational metrics to identify trends cost drivers and improvement opportunities.
Identify process gaps and lead cross-functional initiatives to enhance efficiency reduce cost and improve service quality.
Assist in onboarding new clients or expanding existing client scopes.
Other duties as assigned

Physical Requirements

Vision abilities required by this job include close vision and the ability to adjust focus
Must be able to sit or stand for extended periods of time some light lifting may be required in some instances.
Talking hearing and using hands to operate computer equipment

Education & Experience

3 years of experience in logistics transportation or supply chain required
12 years of experience in a leadership supervisory or team lead role strongly preferred.
Bachelors degree in Transportation Logistics Business Administration or related field (preferred).
Strong communication skills with proven ability to lead teams and influence internal and external stakeholders.
Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite (Excel Word Outlook).
Ability to analyze data make informed decisions and resolve issues with sound judgment.
Demonstrated ability to manage multiple priorities in a fast-paced environment.

CERTIFICATIONS AND LICENSES

Professional certification may be required in some areas

WHY SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
Excellent Medical Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.

Required Experience:

Manager

Essential Job FunctionsServe as the main liaison between clients and internal operations teams ensuring clear communication and alignment on goals.Proactively manage client expectations provide regular performance updates and drive continuous improvement initiatives.Develop a deep understanding of t...

Essential Job Functions

Serve as the main liaison between clients and internal operations teams ensuring clear communication and alignment on goals.
Proactively manage client expectations provide regular performance updates and drive continuous improvement initiatives.
Develop a deep understanding of the clients supply chain business priorities and operational challenges.
Lead regular business reviews presenting KPIs insights and strategic recommendations.
Oversee day-to-day logistics execution within the 4PL model ensuring timely accurate and cost-effective operations.
Monitor shipment performance capacity planning exception management and freight billing accuracy.
Ensure compliance with client SOPs service-level agreements and regulatory requirements.
Analyze operational metrics to identify trends cost drivers and improvement opportunities.
Identify process gaps and lead cross-functional initiatives to enhance efficiency reduce cost and improve service quality.
Assist in onboarding new clients or expanding existing client scopes.
Other duties as assigned

Physical Requirements

Vision abilities required by this job include close vision and the ability to adjust focus
Must be able to sit or stand for extended periods of time some light lifting may be required in some instances.
Talking hearing and using hands to operate computer equipment

Education & Experience

3 years of experience in logistics transportation or supply chain required
12 years of experience in a leadership supervisory or team lead role strongly preferred.
Bachelors degree in Transportation Logistics Business Administration or related field (preferred).
Strong communication skills with proven ability to lead teams and influence internal and external stakeholders.
Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite (Excel Word Outlook).
Ability to analyze data make informed decisions and resolve issues with sound judgment.
Demonstrated ability to manage multiple priorities in a fast-paced environment.

CERTIFICATIONS AND LICENSES

Professional certification may be required in some areas

WHY SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
Excellent Medical Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.

Required Experience:

Manager

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

. Crane Worldwide Logistics .

Crane Worldwide Logistics provides top-class logistics solutions. Whether you're looking for Supply Chain Management, Freight Forwarding, Air Freight, Ocean Freight (FCL & LCL), Rail Freight, Trucking, Shipping, Warehousing, or Customs Brokerage, we are your nearby 3PL provider. Get a ... View more

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