Admission Patient Representative 32 hours

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Job Description:

You will be responsible for completing registration of patients in a behavioral health setting verifying insurance eligibility entering insurance authorizations signing patients in to the hospital triage of incoming phone calls to the admissions area and providing administrative and clerical support services to management and clinical staff.

• Obtaining demographic and insurance information in order to complete patient registration in EPIC

• Orienting patients to the inpatient hospital setting and explaining admission process

• Complete the admissions process obtaining patient consent to treatment explaining legal status and review patient rights

• Verifying insurance coverage and documenting insurance verification and authorizations

• Assist in maintaining safety in patient area by responding to patient needs and inquiries keeping patients informed of admission progress and escorting patients to the unit

• Provide referral information to patients that do not meet criteria for admission

• Offer information referral & crisis intervention service to persons telephoning or visiting the site

• Other duties as assigned.

Qualifications

• Minimum HS diploma Bachelors or Associates degree preferred

• Knowledge of electronic medical records knowledge of behavioral health insurance coverage

• Ability to interact with patients and colleagues in a professional manner good customer service skills able to multi-task and work in a fast-paced multi-person office comfortable with behavioral health patient population

• Minimum 1-2 years experience in hospital registration/admission/insurance verification

• Fluent in English with ability to communicate well both verbally and in writing

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.

As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled