Team Lead Key Customer Management – Certification
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a dedicated leader to manage our Key Customer team and provide professional support to our major clients. Youre the right person for the job if you bring solid experience in management system certification and working with international key accounts. Moreover if you think strategically strive for operational excellence and enjoy developing a team you are the perfect fit for us.
Your Responsibilities
Lead and develop a team of 45 employees in Key Customer Management
Manage major clients from proposal through audit planning to certificate issuance
Direct and coordinate complex certification projects for international customers
Ensure excellent customer service and continuous process improvement
Prepare analyses and reports on team performance and goal achievement
Collaborate closely with Sales and actively participate in client meetings
What You Will Do
You will lead and develop a skilled team in Key Customer Management ensuring that both internal and external clients receive outstanding service and top quality. At the same time you will drive continuous improvements prepare regular analyses take on selected projects and work closely with Sales. With clear communication initiative and decisiveness you will solve complex issues together with your team and clients.
What We Value
Your team faces a challenge If your first thought is challenge accepted then youre exactly who were looking for!
You will join a collaborative management team we support each other and pursue our shared goal: exceptional customer and sales support. Creativity flexibility and focus on what matters most define our work. Our collaboration is based on tolerance and mutual respect. We strive for diversity and inclusion at all levels of our company in terms of age gender nationality experience and mindset. Diversity and inclusion are a source of strength for DNV.
Responsibilities
Permanent employment with attractive compensation
Employer-funded pension plan and additional social benefits
Flexible working hours including home office options
30 days of vacation and individual work-life integration
Personal development opportunities and career prospects in an international environment
Additional benefits such as corporate discounts JobRad Urban Sports Club
Qualifications
Your Profile
Degree in engineering business or equivalent commercial qualification
Several years of experience in management system certification and key account management
Initial leadership experience is an advantage
High level of initiative and proactivity
Strong communication and negotiation skills in German and English
Experience with international clients and tenders
Proficient in MS Office and CRM systems
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
Driven by our purpose of safeguarding life, property and the environment, DNV enables organizations to advance the safety and sustainability of their business.
