Network Services Engineer I

Who We Are

Robert Half is seeking aNetwork Services Engineer I to provide the following functions with the goal of offering precise operational support services to the company and our end-users. Support Services encompass Engineering level support and infrastructure design implementation for our global RHI and Protiviti DATA and VoIP networks to include but not limited to: hotline support calls ServiceNow support of KTLO & MAC (moves adds & changes) case requests IT & Operational consultative support services Enhancement design & implementation standard reoccurring maintenance & patching of network services as required internal projects support wireless design voice engineering & operations and contact center engineering & operations.

What Youll Do

• Maintain accurate inventory of all Data and Telecom infrastructure equipment maintenance and support contracts and service agreements.
• Participate in 24 x 7 on-call rotation for Network Operations Support group.
• Answer incoming Hotline calls and create or edit Service / Help Desk cases for each incident must be correctly classified and clearly documented and assigned to the appropriate NSE operational queue.
• Perform basic level support for incidents as they are received via the hotline including initial assessment troubleshooting and resolution as able.
• Escalate issues to level II level III and level IV as required.
• Monitor system tools incoming group email to generate new service incidents as item must be clearly documented and assigned to the appropriate Network Services Queue.
• Monitor operational system tools for incoming alerts via all methods to perform service analysis report upon trending data and generate new support service incidents while maintaining KB database.
• Process basic support requests for voice and data incidents based on monitoring events. Manage & monitor all aspects of the delivery and implementation process of support fix to completion.
• Communicate with users via telephone or email as required. Communicates status of ongoing open items to appropriate team members and management.
• Maintains the documentation of circuit inventory in the appropriate databases.
• Submit requests to AIPD Provisioning & Logistics team to order new Data & Telecom circuits and coordinate vendor installation test & turn-up as necessary.
• Responsible for basic edge site KTLO Design Enhancement implementation. Performing DATA and VoIP service upgrades and patches reviewed by NSE team while documenting the process of applying patch or upgrade.

What Youll Need

• Bachelors degree or equivalent experience.
• 2 years IT experience without CCNA.
• Excellent customer service skills.
• Ability to document detailed requests actions and resolutions.
• Collaborative and partnering communication skills.
• Good time management skills.
• Strong organizational skills.
• Ability to provide and receive constructive feedback.
• Basic analytical skills to identify problems and troubleshoot resolutions.
• Fast learner and open to new concepts and ideas.
• Basic knowledge of MPLS DIA (Direct Internet Access)T1 Ethernet Fiber Optics.
• Hands on experience & understanding of EIGRP OSPF DMVPN.
• Knowledge of Spanning Tree VLANs VTP Trunking protocols. VoIP L2 cabling standards FW access list and security group policies Monitoring tools.
• Proficient at troubleshooting L2/L3 issues.
• Experience with Cisco routers switches.
• Basic understanding of Wireless systems.
• Experience with Sniffer and other advanced troubleshooting tools.
• Ability to perform basic edge site VoIP support and implementation. Perform service upgrades and patches review by NSE team while documenting the process of applying patch or upgrade.
• VoIP System include but are not limited to: User Communications devices VoIP Telecom switches Telecom Distributed Management systems circuit databases VoIP applications and plug-ins.
• Ability to perform basic edge site ViVO support and implementation. Perform service upgrades and patches review by NSE team while documenting the process of applying patch or upgrade.
• ViVO System include but are not limited to: Teleconferencing systems and services Ring Central CaaS & SaaS based services.
• Ability to perform basic Wireless Systems support MACs. Audit and edit of RH & PRO documentation and DBs.

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location.

We offer exceptional earning potential and a competitive benefits package including group health insurance benefits (medical vision dental) FSA and HSA healthcare accounts life and accident insurance adoption and fertility assistance paid parental leave of up to 6 weeks and short/long term disability. Robert Half provides paid time off for vacation personal needs and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible) with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at .

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Halfs Corporate Services facility employment process any offer of employment is contingent upon successful completion of a background check.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position please contact us by sending an email to or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city state) to which you would like to apply.

For positions located in San Francisco CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.