Assistant Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Pubs with Rooms Manager 34000 per annum

Purpose of Role

To lead the overall operation of the pub with rooms delivering excellent hospitality driving profitability of both food & drink and overnight accommodation whilst maintaining the distinctive Youngs brand values of individuality guest-focus and quality.

Key Responsibilities

Operational Management

Take responsibility for the day-to-day operation of the pub and its rooms ensuring high standards of service cleanliness presentation and guest satisfaction.
Manage the accommodation business: reservations check-in/check-out processes room maintenance housekeeping standards guest enquiries and complaints.
Oversee F&B operation in the pub: food menus (in line with Youngs seasonal and British provenance philosophy) and drinks offering.
Drive commercial performance: achieve sales margin and occupancy targets (rooms) and food & drink revenue targets.
Produce monitor and manage budgets P&L cost control (labour stock utilities).
Develop business plans and implement initiatives to grow occupancy food covers events and ancillary revenue (e.g. conferences weddings packages).
Manage and maintain compliance: licensing health & safety fire data protection GDPR accommodation regulations food safety.
Lead and manage the team: recruitment induction training development performance management and retention of staff across all departments (pub floor kitchen rooms housekeeping).
Promote a culture of exceptional guest experience: creating warm caring hospitality anticipating guest needs and responding to feedback.
Be the face of the venue: engaging with guests driving repeat business and building local partnerships/community presence.
Work closely with Youngs Head Office functions (marketing operations training) to implement brand initiatives campaigns and standards.

Requirements / Skills / Attributes

Proven experience in a senior hospitality management role ideally within a pub with rooms hotel or upscale F&B environment.
Strong commercial acumen: comfortable with P&L budgeting forecasting driving revenue/margin improvement.
Guest-centric mindset: passionate about hospitality with a genuine commitment to delivering high standards.
Leadership and people development skills: ability to lead mentor motivate teams and drive culture change.
Entrepreneurial mindset: ability to think creatively take initiative adapt and drive business growth. (Youngs emphasises individuality and autonomy within framework).
Strong organisational skills attention to detail ability to prioritise multiple demands.
Knowledge of accommodation operations (front desk reservations housekeeping) and willingness to get hands-on.
Food & drink operations experience: understanding of menu planning beverage programme service styles.
Excellent communication skills (verbal and written) and presentation skills.
A personal licence (or ability to obtain one) desirable.
Willingness to work flexible hours including evenings weekends and holidays.

Goals / Key Performance Indicators (KPIs)

Rooms occupancy percentage and Average Daily Rate (ADR) growth.
Food & drink sales growth and margin improvement.
Guest satisfaction scores (e.g. reviews feedback internal quality audits).
Employee engagement / turnover metrics.
Compliance standards (health & safety quality licensing).
Implementation of commercial initiatives (special offers packages events).

What We Offer

Competitive salary and incentive scheme based on performance with bonus achievements
Training & development opportunities via Youngs career pathway programmes.
Staff benefits including discounts on food drink and overnight stays in Youngs pubs with rooms.
A vibrant supportive culture where you are empowered to shape the business and make your mark.

Required Experience:

Manager

Pubs with Rooms Manager 34000 per annumPurpose of RoleTo lead the overall operation of the pub with rooms delivering excellent hospitality driving profitability of both food & drink and overnight accommodation whilst maintaining the distinctive Youngs brand values of individuality guest-focus and qu...