Product Manager

Our priority is to match the right person to the right role and we never want salary to be a barrier to applying. Regardless of your current pay well ask about your salary expectations during the application process and our Talent Team will have an open honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary please feel free to ask us!

Location: Chiswick London - Hybrid 2 days a week in the office

Sponsorship: We are unable to offer sponsorship for this role

The Role

Reporting to our Product Lead

We are seeking a motivated and customer-focused Product Manager to join So this role you will be a key contributor to the product vertical collaborating with engineering design data and business teams to deliver innovative and impactful solutions. You will support the Product Lead in driving product strategy managing roadmaps and enhancing digital customer experiences.

Why So Energy

So Energy was created in 2015 because we knew energy suppliers could be better. Since then weve grown rapidly but sustainably with 300000 customers and over 450 Energists (what we call our people). But were not done! Were on the road to a net-zero future and thanks to our partnership with ESB were well on the way. Were customer-centric tech-led and passionate about sustainability.

Were driven to do our best for our customers for each other and for our planet. Thats why weve built a workplace culture thats supportive empowering inclusive and full of opportunities to grow and make an impact.

At So Energy we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:

• Clear

• Honest

• Ambitious

• Inquisitive

• Caring

• Sustainable
  

What youll be getting up to in this role:

• Collaborating with the Product Lead to define and execute the product vision strategy and roadmap.

• Embedding customers at the centre of product decisions leveraging data and insights to inform strategies and solve problems.

• Partnering with engineering and design teams to deliver high-quality features and enhancements.

• Using online and offline customer insights including research complaints and reviews to inform decisions.

• Prioritising product initiatives based on business impact customer needs and feasibility.

• Focused on delivering value quickly by identifying the thinnest slice of solutions to test hypotheses.

• Monitoring and analysing product performance metrics to drive continuous improvement.

• Supporting the Product Lead in stakeholder management ensuring alignment with business goals.

• Championing your product within and outside your team to inspire collaboration and innovation.

• Setting ambitious KPIs and aligning efforts to deliver measurable outcomes.

• Contributing to an Agile culture by participating in sprints retrospectives and collaborative planning sessions.

• Acting as an ambassador for the product community sharing knowledge and fostering best practices within the team.
  

Youre a great match if you have:

• Proven experience in a product management role ideally within a digital environment.

• Strong analytical skills with a data-driven mindset to evaluate performance metrics and inform decisions.

• Ability to collaborate effectively with cross-functional teams including engineering design and business stakeholders.

• Exceptional communication skills capable of presenting ideas and updates to diverse audiences.

• Comfortable managing competing priorities in a fast-paced environment.

• Familiarity with Agile methodologies and experience working in iterative development cycles.

• Passionate about creating exceptional customer experiences and solving complex problems.

• Experienced in using optimisation tools journey analysis tools and customer insight methods.

• Comfortable with ambiguity in a fast-paced scaling environment and adaptable to changing market needs.

• Experience in the energy or a highly regulated industry is advantageous but not essential.

• Proven ability to validate assumptions and hypotheses through data and customer feedback.

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience skills and passion will set you apart. We encourage you to apply and tell us about your journey even if you dont tick all the boxes.

Our Hiring Process:

1. Talent Screen - 20 minutes Teams call

2. Hiring Manager competency-based Interview

3. Final stage interview

Whats in it for you

Smart Working Charters

• Hybrid working Each team has its own Smart Working Charter. Ask your talent partner for more details.

Growth & Development

• Personalised learning & development budgets to support your growth journey L&D buddies to guide you along the way.

• Educational Sponsorships

• Internal learning platform with thousands of valuable resources.

Pay & Reward

• Up to 10% performance bonus based on company and personal performance.

• Annual Salary Reviews to ensure we remain competitive in the market.

• Commitment to being a real living wage provider.

Time Off That Matters

• Your birthday off it only comes once a year so enjoy it!

• 3 So Giving Days spend time supporting a cause you care about.

• Enhanced family leave supporting you through every life chapter.

Health & Wellbeing

• Unmind Access to personalised coaching or therapy to support your mental wellbeing.

• Physical Support Free eye tests flu vaccinations.

• Access to Perkbox Additional wellbeing & savings benefits.
  

• Menopause Policy To ensure all employees are being taken care off.

Belonging & Recognition

• Affinity Groups join one of our employee groups to foster meaningful connections.

• Bi-annual Value Awards because your hard work deserves recognition.

• Monthly events to find balance and bring our team together.

• Charitable Fundraising to give back to our communities.
  

Diversity Equity Inclusion & Belonging

As a Disability Confident Committed employer we encourage applications from everyone and we will ensure fair and accessible recruitment for all. At So Energy were committed to cultivating an environment that promotes diversity equity inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. Its essential to us that you bring your authentic self to work every single day no matter your age ethnicity religion citizenship gender identity sexual orientation disability status caring responsibilities neurodiversity or otherwise. Inclusion isnt just an initiative at So Energy. We strive to embed it throughout our entire culture.