Central Europe Customer Service Manager

Erkrath - Germany

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

entral Europe Customer Service Manager

Our Global functionalized Customer Service organization within Sales & Marketing is supporting to drive our growth ambitions productivity and profitability targets always with the customer in focus. We have Customer Service representatives located all over the world creating a diverse environment and holding a high level of expertise & service mind-set. Were now looking for an Central Europe Customer Service Manager to strengthen our team further and safeguard our interests going forward.

Your mission

In this role you will take full responsibility in terms of delivering world-class customer service to our end customers within the Central Europe. You will contribute to increased profitability & productivity by streamlining your organization to increase the level of support with true focus on direct customer value. You will be leading a team of experienced Customer Service representatives located in Central Europe. You will also be a part of the Central Europe Leadership team and report to the Regional Customer Service Manager Europe.

Your profile

We see that you are a person with a strong & natural customer service mind-set and with a good understanding on how to leverage from your Customer Service team by continuously increasing the level of support to the relevant stakeholders within the business.
You have strong change management skills and experience so that you are agile in your approach and able to adapt to fast changing customer demands.
A deep understanding of the Forecast to Deliver process is a must to be able to follow the interactional touchpoints pre-market in-market and aftermarket supporting the customer journey.
You take decisive and firm decisions based upon the best interest when it comes to cost quality well-being and value creation.
With the customer is in focus you need excellent communication skills both verbal and written in English.
Deliver on KPIs & targets set to support the strategic direction ahead is a part of your natural drive.
You have strong social and communication skills and serve as the motivational source towards your team.
You have a natural way of thinking pro-actively to be one step ahead and drive improvements efficiently within your team towards a true pro-active work environment.
Since youre in daily contact with internal & external stakeholders you have a way of connecting building and leveraging global networks & building new relationships.
With your social skills and an exceptional service mentality you create a world-class customer experience.

Our Seco culture

All Seco employees across the globe share our family spirit along with a passion for our customers and a personal commitment to ensure success in everything we do. For us its also clear that our diversities form an amazing foundation for achieving great results. VisitourLinkedInor Facebookto get to know usand our products further or use:

For more Information:

Wendy Freeman Regional Customer Service Manager Europe -

Andrea Okunneck HR Generalist

Please apply onWorkdayof Job Requisition Rlatest till 14th of Novemer 2025

Required Experience:

Manager

Central Europe Customer Service ManagerOur Global functionalized Customer Service organization within Sales & Marketing is supporting to drive our growth ambitions productivity and profitability targets always with the customer in focus. We have Customer Service representatives located all over the ...

entral Europe Customer Service Manager

Your mission

Your profile

We see that you are a person with a strong & natural customer service mind-set and with a good understanding on how to leverage from your Customer Service team by continuously increasing the level of support to the relevant stakeholders within the business.
You have strong change management skills and experience so that you are agile in your approach and able to adapt to fast changing customer demands.
A deep understanding of the Forecast to Deliver process is a must to be able to follow the interactional touchpoints pre-market in-market and aftermarket supporting the customer journey.
You take decisive and firm decisions based upon the best interest when it comes to cost quality well-being and value creation.
With the customer is in focus you need excellent communication skills both verbal and written in English.
Deliver on KPIs & targets set to support the strategic direction ahead is a part of your natural drive.
You have strong social and communication skills and serve as the motivational source towards your team.
You have a natural way of thinking pro-actively to be one step ahead and drive improvements efficiently within your team towards a true pro-active work environment.
Since youre in daily contact with internal & external stakeholders you have a way of connecting building and leveraging global networks & building new relationships.
With your social skills and an exceptional service mentality you create a world-class customer experience.