Client Services Representative MLT

Worker Type:

Work Shift:

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

Position Highlights

This position may be eligible for a $10000 sign on bonus with a 2 year commitment.

This position is eligible for Averas Student Loan Repayment Program which helps you pay off your loans and save money. Each month an extra payment of $167 (up to $10000) from Avera will help pay down your principle balance faster.

Schedule: Monday - Friday from 8:30 am - 5:00 pm. Rotate Saturday only every 5th to 7th week.

This primarily provides client support and will also include some time in the lab doing send outs when needed to reference labs. This position does not include phlebotomy.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

• Accesses and communicates by telephone fax or electronic means laboratory data results pertinent technical and/or specimen collection information to customers in an accurate and timely manner. Carries department wireless phone. Responds to all calls for assistance.
• Acts as a liaison between the customer and laboratory personnel. Serve as first line resource to customers for problem resolution. Refers non-routine and technically demanding questions to appropriate resource individuals.
• Obtains omitted customer required information or documentation relating to test order clarification verbal orders billing/crediting information test add-on and/or cancellation information.
• Receives communication on and expedite dispatch of customer phlebotomy supply and courier requests.
• Monitors daily workflow related to customer support suggests improvements as needed to improve quality in the services provided. Coordinates specimens for referred testing to include proper packaging and handling of hazardous materials.
• Enters reference report results to patient records. Monitor referred laboratory test reports to assure referred testing results are being returned in a timely manner. Monitors laboratory report interfaces and troubleshoot as needed.
• Recommends or completes problem resolution and determines when appropriate to refer to management for resolution or intervention.
• Checks specimen problem rack and assigns follow up/problem resolution.
• Picks up requisitions from processing area in accordance with time schedule and assigns problem resolution as necessary.
• Monitors workload of Client Service staff adjusts as necessary. Adjusts staffing assignments and/or schedules as needed in absence of supervisory staff.

• Associates Transcript showing Medical Laborator Technology degree or
• Technical Certificate Transcript showing Medical Laboratory Technology degree
• Medical Laboratory Technician (MLT) - American Medical Technologists (AMT) within 1 Year or
• Medical Laboratory Technician (MLT) - American Society for Clinical Pathology (ASCP) within 1 Year

• Commitment to the daily application of Averas mission vision core values and social principles to serve patients their families and our community.
• Promote Averas values of compassion hospitality and stewardship.
• Uphold Averas standards of Communication Attitude Responsiveness and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles laws regulations and standards associated with but not limited to CMS The Joint Commission DHHS and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability Veteran Status or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to .