Telesales Representative

Job Summary:

The Telesales Representative plays a vital role in generating qualified leads and driving sales opportunities for the companys vacation ownership program. This position involves contacting prospective owners by phone to promote tours explain the program benefits and schedule appointments for in-person presentations.

Essential Duties and Responsibilities:

• Make outbound calls to prospective owners from provided lead lists.
• Engage prospects in friendly and professional conversations to identify interest in vacation ownership opportunities.
• Educate potential buyers about resort destinations promotional offers and the value of timeshare ownership.
• Schedule appointments for tours or presentations.
• Follow up on interested prospects online inquiries or referrals to maximize conversion rates.
• Accurately record customer interactions lead information and appointment details in the CRM system.
• Provide excellent customer service while representing the company with professionalism and enthusiasm.
• Other duties as assigned.

Job Requirements:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications :

Experience

• Previous telesales call center or hospitality sales experience preferred (timeshare experience is a plus).
• Proven track record of meeting or exceeding sales or call performance targets.

Education & Certifications

• High school diploma or General Education Degree (GED); or equivalent combination of education and experience.

Additional Information :

Skills/Knowledge

• Excellent verbal communication and persuasive selling skills.
• Strong listening skills and ability to build rapport quickly.
• Knowledge of CRM systems and call center software.
• Ability to handle pushback professionally and remain motivated.
• Comfortable working in a fast-paced performance-based environment.
• Goal-oriented with a competitive and positive attitude.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time