Front Desk Client Access Coordinator

Build Something Bigger And Change Lives Including Your Own. In 1935 Louise Whitbeck Fraser opened a school in her home for people with disabilities defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today that same bold spirit is alive in every Fraser service. Were still building something bigger a more inclusive connected world where everyone belongs. At Fraser youll find more than a job. Youll find purpose. Youll find growth. And youll find a place where your work changes lives including your own.

The Client Access Coordinator serves as the first point of contact for new and existing clients seeking Fraser clinical services. This role is responsible for scheduling and enrollment tasks both in person and over the phone actively manages clinician schedules supports emergency response and preparedness efforts and provides exceptional customer service with empathy professionalism and care.

Job duties:

• Provide in-person and telephone support in a manner that is timely professional and courteous to ensure the client has the most positive experience possible.
• Greet and check-in all clients and visitors to the building: answer routine administrative inquiries collect co-payments gather required information and signatures.
• Provide scheduling opportunities at any time during a client visit or over the phone.
• Maintain ongoing accuracy of client records including insurance demographic schedule and referral information of the client.
• Professional communication and cooperation with clinicians as needed to successfully complete client enrollment assess client needs and determine the appropriate Fraser services for each incoming client. Provides all resources and needed information to the client and/or family.
• Verify client insurance eligibility and benefit coverage.
• Effectively communicate with clients/families in a professional manner that supports sensitivity to each client/familys individual needs. Utilizes and schedules adjunct interpreter services.
• Proactively utilize the Scheduling Dashboard and reporting tools to work referrals and callback lists in order to determine schedule placement options for clients and meet basic clinician productivity expectations and scheduling targets.
• Monitor and maintain treatment room scheduling and upkeep for all clinic-based appointments.
• Manage inventory and order all required supplies for the building. Maintain supply of standardized items and equipment for each unique program.
• Conducts and documents emergency drills and real-time emergency events as directed by the Client Access Supervisor following established schedules and procedures. Serves as a lead member of the First Response Team during emergency situations by directing and guiding responders and by assisting with documentation and follow-up after the event.

Join Fraser and be a part of a team that makes a meaningful impact every day.

Qualifications:

Location Schedule: & Pay:

• Fraser Minneapolis MN
  • Full time Monday through Thursday from 9:30am - 6:00pm Friday from 8:30am - 5:00pm
• Fraser Bloomington MN
  • Full time Monday through Thursday from 10:00am- 6:30pm Friday from 8:30am - 5:00pm
• Fraser Bloomington MN
  • Full time Monday through Thursday from 9:30am - 6:00pm Friday from 8:30am - 5:00pm
• $20.00 - $21.00 per hour depending on qualifications.

Benefits for Full-time Employees (30 hours per week)

• Medical dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life AD&D and Voluntary Life Insurance
• Long-Term Disability Voluntary Short-Term Disability Accident Insurance Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO 9 Paid Holidays)

Why Join Fraser

• Meaningful Impact
  Help individuals and families lead more connected independent and fulfilling lives. Your impact here is real and lasting.
• Competitive Pay & Benefits
  Fraser offers fair pay and comprehensive benefits that support your health well-being and future goals.
• Flexibility & Work-Life Balance
  With flexible schedules generous paid time off and wellness programs Fraser helps you care for others without sacrificing yourself.
• Grow Your Career With Us
  We invest in your development with training licensure support leadership pathways and real opportunities to advance.
• Culture That Lives Its Values
  Inclusion isnt just a buzzword its how we operate. Youll be seen heard and supported to bring your full self to work.
• Thrive with Stability and Purpose
  With nearly 90 years of trusted service and continued growth Fraser is a nonprofit where you can build a lasting mission-driven career.

Fraser is Minnesotas leader in autism mental health and disability services and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization we provide integrated community behavioral healthcare that improves quality accessibility and coordination of care. We lead with compassion innovate with purpose and fight for inclusion every single day. Ready to Build Something Bigger Join Fraser. Grow with us. Make a difference. Because when you thrive so does the world around you.

Encouraged to apply: reception front desk medical receptionist office assistant customer service administrative assistant client access client coordinator patient coordinator call center representative client services scheduling

Diversity Inclusion and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses develops and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Fraser is an Affirmative Action and Equal Opportunity Employer.

This position will be posted at filled. You must apply online here to be formally considered.

If you are having trouble applying or have questions please contact Fraser HR ator . If you have successfully submitted your application you will get a confirmation email. If you do not receive the confirmation email please check your junk/spam folders; then contact us as we may not have received your application. Thank you for considering Fraser!

Required Experience:

IC