Help Desk Technician

Bel Air, MD - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

As a Help Desk Technician at Diverse Agile Solutions you will be responsible for providing technical assistance and support to internal teams and clients. Your role will involve troubleshooting IT issues configuring software and hardware and maintaining systems to ensure smooth operations. Here are the key details of the position:

Job Responsibilities:

Respond to IT support requests and provide timely solutions
Install configure and update software and hardware systems
Troubleshoot technical issues and escalate complex problems to higher-level support teams
Document IT procedures and maintain accurate records of all support activities
Assist in network maintenance tasks and perform system upgrades as needed

Essential Qualifications:

Degree in Computer Science or related field
Proven experience as a Help Desk Technician or similar role
Strong knowledge of IT systems software and hardware
Excellent problem-solving and communication skills
Ability to work independently and prioritize tasks effectively

Desired Experience:

1-2 years of experience in IT support or help desk role
Familiarity with agile methodologies and cloud-based technologies
Certifications in relevant IT areas would be advantageous

Salary & Benefits:

Salary Range: $50000 - $60000 per year
Opportunities for professional growth and development
Healthcare benefits and retirement plans
Paid time off and flexible work arrangements

Job Description:As a Help Desk Technician at Diverse Agile Solutions you will be responsible for providing technical assistance and support to internal teams and clients. Your role will involve troubleshooting IT issues configuring software and hardware and maintaining systems to ensure smooth opera...