Help Desk Specialist

Pittsburgh, PA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

The Help Desk Specialist at Au Natural Organics provides first-level technical and customer support to employees and customers of our organic care company. This role is responsible for troubleshooting hardware software and system issues while delivering friendly reliable service that reflects our commitment to sustainability wellness and ethical business practices.

Key Responsibilities:

Serve as the first point of contact for IT and system-related support requests
Diagnose and resolve basic hardware software and network issues
Assist users with email password resets operating systems and company applications
Document issues solutions and resolutions in the help desk ticketing system
Escalate complex technical issues to higher-level support when necessary
Set up configure and maintain workstations printers and mobile devices
Provide guidance on cybersecurity best practices and data protection
Support remote users and on-site staff as needed
Maintain a high level of customer service while resolving technical issues

Qualifications & Skills:

Associate degree or certification in IT Computer Science or related field (or equivalent experience)
Previous experience in a help desk IT support or technical support role preferred
Familiarity with Windows macOS and common office software
Basic knowledge of networking hardware and troubleshooting techniques
Strong communication and problem-solving skills
Ability to explain technical concepts in simple terms
Detail-oriented with strong documentation skills
Interest in organic sustainable or eco-friendly business practices is a plus

Salary and benefits will be discussed during the interview process.