BRIM AMS Service Delivery Manager, Coke
Share
Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Infosys is seeking BRIM AMS Service Delivery Manager
As a Senior Manager you will be intensely involved in business process consulting; you will define the problem propose and create the solution. You will also play an important role in the development configuration and deployment of the overall solution. You will guide teams on project processes deliverables and contribute to the proposal development client training and internal capability building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Basic Qualifications:
Preferred Qualifications:
Required Skills & Experience
Qualifications
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
As a Senior Manager you will be intensely involved in business process consulting; you will define the problem propose and create the solution. You will also play an important role in the development configuration and deployment of the overall solution. You will guide teams on project processes deliverables and contribute to the proposal development client training and internal capability building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Basic Qualifications:
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 10 years of experience with Information technology
- Location for this position is Houston or Alanta GA. This position may require travel to project / client locations.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
- Lead end-to-end delivery of SAP AMS services across S/4HANA Basis and Security
- Manage multi-location teams and coordinate offshore/onshore delivery models.
- Ensure adherence to SLAs KPIs and contractual obligations.
- Drive continuous improvement initiatives including automation productivity enhancements and process optimization.
- Oversee incident problem and change management processes in alignment with ITIL standards.
- Conduct regular governance meetings including WSRs QBRs and client reviews.
- Collaborate with client stakeholders internal teams and third-party vendors to ensure seamless service delivery.
- Support transition planning knowledge transfer and stabilization activities for new engagements.
- Manage & Drive closure of Critical Incident Management calls (P1)
- Lead RCA (Root Cause Analysis) and implement corrective actions for recurring issues.
- Manage budgets forecasts and resource planning for AMS operations.
- Ensure compliance with security audit and data protection standards.
- 11 years of experience in SAP AMS delivery and service management.
- Strong understanding of SAP modules including FI/CO SD MM Basis GRC.
- Familiarity with DevOps RPA/AI initiatives and automation tools in AMS environments.
- Proven ability to manage multi-vendor delivery models and large-scale AMS programs.
- Strong client-facing skills and experience managing Dir / VP -level relationships.
- Excellent communication presentation and stakeholder engagement skills.
- Proficiency in preparing and presenting WSRs QBRs burn reports and dashboards.
- ITIL Foundation or Practitioner certification.
- PMP or equivalent project management certification.
- SAP Certified Application Associate (any module).
- Agile/Scaled Agile certifications are a plus.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
